Senior Station Manager, RSR

*This is for a new RSR delivery station launch. This RSR station's operation will include the RSR+ operation which brings same day fulfillment to rural delivery stations*

RSR Sr. Station Leaders are responsible for all budgetary, people development and operations objectives for an RSR Delivery Station. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the DS.

Key job responsibilities

Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations

Drives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan

Problem-solves for closing gaps between performance and goals

Will set and clarify requirements and expectations for Operations, and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments

Manages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis

Manages day-to-day relationships with multiple Delivery Service Providers (DSPs)

Presents operational metrics regularly to the senior leadership team

Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement

Leverages the Operations, and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area

Cultivates strong culture and engagement throughout all levels of the delivery station team

Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.

Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent, or 2+ years of equivalent experience

- 7+ years of directly managing and responsible for multiple large projects experience, or experience in Logistics, Distribution or Fulfillment processes

- 5+ years of exceeding quota and key performance metrics experience

- 3+ years of performance metrics, process improvement or lean techniques experience

- Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations

- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in technical support

- Experience that includes strong analytical skills, attention to detail, and effective communication abilities

- Experience managing third party resources on a regional/national scale

- Experience leading large contingent workforce programs

- Work flexible hours as business demands, including overnight, weekends and holidays

PREFERRED QUALIFICATIONS

- Bachelor's degree or equivalent, or experience in Engineering, Operations, Business Administration, or a related field

- Experience working in a fast-paced environment similar to a high-tech start-up

- Experience working with changing priorities and schedules

- Bachelor's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field, or 8+ years of senior leadership development and talent management experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at

USA, VA, Waynesboro - 135,000.00 - 182,700.00 USD annually