Front Desk Night Audit Charleston WV

Job Description

Job Description

Job Summary:
The Front Desk Night Audit position at our Charleston WV Hotel is a full-time position in the hospitality/restaurant industry. This position is responsible for ensuring the smooth operation of the hotel during the night shift, including handling guest arrivals/departures, managing reservations, and maintaining financial records. The ideal candidate will have excellent communication and organizational skills, as well as a strong attention to detail. This is a great opportunity for someone looking to gain experience in the hotel industry while working in a fast-paced and dynamic environment.

Compensation & Benefits:
This is a full-time position with competitive pay and opportunities for advancement within the company.

Responsibilities:

- Greet and check-in guests during the night shift, ensuring a warm and welcoming experience
- Handle guest inquiries and complaints, providing excellent customer service at all times
- Manage and process reservations, cancellations, and modifications
- Balance and update financial records, including posting room charges and verifying room rates
- Complete and submit daily reports and paperwork to management
- Complete nightly audit procedures and report any discrepancies to management
- Ensure the safety and security of the hotel and its guests by monitoring security cameras and conducting routine security checks
- Assist with various front desk duties as needed, including answering phones and making reservations
- Adhere to all hotel policies and procedures to maintain a high level of quality and service

Requirements:

- Previous experience in a hotel front desk or night audit role is preferred
- Strong communication and customer service skills
- Basic math and computer skills
- Ability to work a flexible schedule, including nights, weekends, and holidays
- Must be able to stand for extended periods of time and lift up to 25 lbs

EEOC Statement:
VP Management is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, age, disability, veteran status, or any other legally protected status.