Senior Product Manager

Senior Product Manager

Security Benefit is a leader in the U.S. retirement market with more than $60 billion in assets under management. We offer opportunities to thrive, innovate, and make an impact. As part of our team, you'll play a key role in driving the future of the U.S. retirement industry. Security Benefit is a PLACE where we promise to help our customers To and Through Retirement®.

We're proud to have been recognized as one of the best in the business:

• Named to Ward's 50 list of top-performing life-health insurance companies
• Recognized on list of Ingram's Top 100 Private Companies in the Kansas City area in 2024

As the Senior Product Manager you will own the product area, spanning digital self-service channels and human-assisted service (Call Center/Contact Center). The role owns the roadmap that grows from that MVP. This is a strategic business role requiring independent judgment across ambiguous, multi-faceted problems, deep engagement with annuity and service operations, and the ability to lead cross-functional collaboration without formal authority. The successful candidate will bring strong critical thinking, comfort challenging the status quo, and enough fluency in technology, design, and AI to shape solutions credibly alongside Tech Leads and Platform Leads. This role owns the roadmap for one consistent experience regardless of which channel a customer or advisor chooses, driving improvement in Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Contact Resolution, and digital containment, and in the operational outcomes that prove digital transactions work: cycle time, NIGO rate, and straight-through processing. This role also leads to the establishment of the Experience Service Center, serving as a bridge between business strategy and technology delivery for the initiatives that take shape there.

The Senior Product Manager position reports to the Head of Portfolio Strategy & Delivery and can be based in our Topeka or Overland Park, Kansas office. We work a hybrid schedule, offering flexibility to work both remotely and on-site.

As a Senior Product Manager, you'll be responsible for:

• Owning product strategy and roadmap for the digital and service experience product area, balancing digital self-service and Call Center/Contact Center needs
• Owning the advisor-facing service experience: the cockpit journeys through which advisors and their staff initiate and track transactions, in partnership with Distribution
• Identifying and resolving ambiguous product problems where established approaches must be adapted or new approaches invented
• Leading Epic-level prioritization decisions involving significant trade-offs across business value, compliance, risk, and technical feasibility
• Navigating competing priorities from multiple stakeholder groups with competing interests
• Deciding where conversational AI belongs and where designed flows must remain, owning the guide-versus-execute boundary, confirmation patterns for consequential transactions, and the education-versus-advice line in customer-facing experiences, in partnership with Compliance and the AI Control Tower
• Participating actively in Cross-Team Sync with other Product Managers and Platform Leads, coordinating dependencies, surfacing risks, and aligning roadmaps across product and platform areas
• Partnering with Platform Leads on cross-product Epic coordination and shared capability planning
• Serving as a bridge between business strategy and technology delivery for complex, multi-team Initiatives including the establishment of the Experience Service Center.
• Influencing roadmap sequencing and investment decisions through data-driven analysis and stakeholder alignment
• Contributing to the development of product management standards, playbooks, and best practices within the organization
• Leading QPE preparation for complex product areas: owning Epic sizing with the Tech Lead and presenting the prioritized list at QPE
• Driving multi-quarter roadmap planning that accounts for organizational capacity, technical dependencies, and strategic objectives
• Sequencing the roadmap around policy-administration integration dependencies, working with our administration partner and the ACUMEN data platform teams; no journey is committed until its integration dependency is confirmed
• Partnering with the Business Analyst to elevate story quality and refine acceptance criteria standards
• Coordinating Enabler Epic sequencing with the Tech Lead to ensure architectural runway is established ahead of Business Epic execution
• Defining KPI and OKR frameworks that measure outcomes, not just outputs: NPS, CSAT, First Contact Resolution, and digital containment on the experience side; cycle time, NIGO rate, straight-through-processing rate, and advisor adoption on the operational side
• Owning AI answer quality as a product metric: setting accuracy targets for grounded answers, tracking escalation quality, and enforcing the standard that the assistant says "I can't compute that yet" rather than guessing. Digital containment counts only when the contained answer was right.
• Analyzing product performance data to generate insights and adjust roadmap priorities accordingly
• Providing product thinking and analytical support to business stakeholders evaluating investment decisions

What We're Looking For:

If you are passionate about shaping the digital and service experience in the annuity and retirement space and thrive in a collaborative environment:

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field
• 5+ years as a Product Manager or in a relevant role, with demonstrated ownership of complex product areas
• Proven experience independently leading cross-functional product delivery
• Experience with annuity products and/or Call Center/Contact Center service operations
• Solid understanding of digital self-service and service channel design principles
• Experience working across technology environments, including partnering with Tech Leads, Platform Leads, and Business Analysts

Qualifications:

• Experience working directly with Distribution partners and Clients to understand needs and shape product experience direction
• Experience managing multi-stakeholder environments with competing priorities
• Proven track record of delivering measurable business outcomes through product ownership
• Strong facilitation and influence skills; ability to align diverse stakeholders without formal authority
• Experience mentoring or guiding less experienced team members
• Demonstrated innovative thinking: comfortable challenging the status quo and proposing new approaches rather than defaulting to established practice
• Strong critical thinking brings an independent, well-reasoned point of view to complex product decisions
• Familiarity with technology, design, and AI concepts sufficient to engage credibly with Tech Leads and Platform Leads on solution approaches
• Ability to engage effectively with stakeholders across the business and prioritize with discipline amid competing demands

Preferred Qualifications:

• Experience in financial services, insurance, or wealth management
• Certified Scrum Product Owner (CSPO), SAFe, or equivalent product certification
• Experience with platform or ecosystem product management (not just feature delivery)
• Familiarity with enterprise architecture concepts sufficient to partner effectively with Tech Leads
• Experience with OKR-based portfolio management and outcome tracking

Why Choose Security Benefit?

• Competitive salary and annual incentive bonuses to reward your contributions.
• 33 days of paid time off (including PTO, holidays, Volunteer Day, and days of significance).
• Paid parental leave after 90 days of service.
• Comprehensive medical, dental & vision insurance.
• 401(k) with company match, plus Profit Sharing & Savings Plan.
• Short- and Long-Term Disability Insurance to give you peace of mind.
• Flexible Spending Accounts for medical and dependent care.
• Life Insurance to protect your loved ones.
• Educational assistance to support your career development.
• Associate assistance programs for your personal and professional well-being.

Ready to Make an Impact? Apply today by visiting our career page to submit your resume. We're excited to meet you!

Security Benefit is an Equal Opportunity Employer.