Automotive Services Sales Representative

7151 - Greenwood - 5310 Claybrooke Commons Drive, Indianapolis, Indiana, 46237 Car Max, the way your career should be! Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines Car Max. Acting as a trusted guide, you’ll support customers through every step of their journey—whether buying, selling, or servicing vehicles—while reinforcing our simple, transparent process. This role offers hands-on learning in a fast-paced environment, where you’ll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At Car Max, honesty and integrity are the foundation of our success, and those same values will help you thrive. At Car Max, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars - and our associates help us do just that. Role Responsibilities Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications. Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers. Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation. Perform cosmetic inspections to ensure vehicles meet Car Max Quality Standards. Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments. Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience. Follow Car Max Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area. Ability to build lasting relationships and create win-win solutions for customers. Skilled in balancing customer needs with business goals and following processes accurately. High School Diploma or equivalent and a valid driver’s license. Ability to lift up to 25 lbs and accurately read and transcribe data. Preferred Qualifications Sales or customer service experience in retail or similar environments. Basic proficiency with Microsoft Office Suite (Word, Excel, Power Point). About Car Max At Car Max, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Join us in creating a better future- for our company, our customers, and the communities we call home. Car Max is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. In addition to your hourly rate, this role also includes a monthly team-based bonus targeted at 25% of base salary, based on store performance vs goal. Customer Specialists earn an average bonus of over $900 per month. The hourly rate for this position is: $17.20 - $25.80 Benefits: Except as otherwise required by state law, Car Max Associates are entitled to the following paid sick, vacation, and holiday time. Associates that are considered full-time hourly or commission/incentive eligible: To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. For more details about benefits, please visit our Car Max Benefits website. Upon an applicant's request, Car Max will consider reasonable accommodation to complete the Car Max Job Application.