Donor & Client Support Coordinator II.

Donor & Client Support Coordinator II

We are seeking a Donor & Client Support Coordinator II for our Charlotte, NC Office located at: 13500 South Point Blvd, Ste L., Charlotte, NC 28273

Shift Information: 1st Shift, Tuesday - Saturday 7:00 AM - 3:30 PM

**** After the required in person training, this position will be Hybrid with the requirement to report in the office 2-3 days a month ****

Pay Information: The salary for this position is $20.24/hr. + Shift Differential (+$1.75 after 3pm, + $1.25 on weekends)

Responsibilities

• Assist coordinating the daily operations, including biologic product deviation notifications and addressing concerns, to ensure tasks are completed accurately and in a timely manner.
• Supports the timely management of product level investigation under ARC inventory.
• Coordinate the identification, control, notification and retrieval of suspect products.
• Identify suspect products by reviewing donor deferral records
• Perform retrieval activities related to product complaints including bacterial detection cases.
• May correct, update and verify changes in donor records to ensure appropriate entry and confidential handling of data.
• May assist with donor reentry and reinstatement.

Scope

Full knowledge of job. Substantial acquaintance with and understanding of general aspects of the job. Contact within department and occasionally outside of organization.

Qualifications

• Education: High School or equivalent required. Associate's/Bachelor's degree in a science or health care field is preferred.
• Experience: Minimum 3 years of related experience in blood banking/collections, laboratory testing, medical records, auditing, quality review or equivalent combination of education and related experience required.
• Management Experience: N/A
• Skills & Abilities: Ability to work on a team. The ability to read, write and verbally communicate at the high school to college level is required. Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.
• *Bilingual is helpful*
• Travel: N/A
• *Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).

Physical Requirements

The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer and applicable software for sustained periods of time.

Benefits for You:

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on FLSA status and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to a 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

Apply now! Joining our team will provide you with the opportunity to make your career a force for good!

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.