Pharmacy Tech Inpatient

Medical Management Pharmacy Technician SupervisorWe are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.Sound like a perfect match? Apply now - we can't wait to hear from you!As Indiana's largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:401(K) retirement savings with employer matchTuition reimbursementStudent loan forgiveness - Government program that may allow qualifying participants to have the remainder of their student loan balance forgiven (after a set amount of time and specific qualifications have been met).Employee Assistance Program Counseling at no cost to youHealthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!The Pharmacy Technician Supervisor for Medical Management is responsible for leading a team of pharmacy technicians supporting prior authorization (PA) workflows. This role ensures efficient, compliant, and timely processing of medication authorization requests while driving operational excellence, team development, and high-quality service for patients, providers, and payers.Hours are Monday - Friday 8:30am - 5pm and will be a hybrid position once team member is fully trained.Key ResponsibilitiesTeam Leadership & OperationsSupervise, coach, and support pharmacy technicians handling prior authorization requestsMonitor daily workflows, productivity, and accuracy to ensure service level targets are metProvide real-time problem-solving support for escalations and complex casesAssist with staffing plans, scheduling, and workload distributionPrior Authorization OversightEnsure accurate and timely submission and follow-up of prior authorizationsOversee documentation, payer communication, and compliance with regulatory requirementsIdentify and resolve barriers impacting authorization turnaround timesPartner with pharmacists and providers to optimize approval outcomesPerformance & Quality ManagementTrack and report on key performance metrics (turnaround time, approval rates, productivity, quality)Conduct audits and implement continuous quality improvement initiativesEnsure adherence to IU Health policies, SOPs, and payer guidelinesTraining & DevelopmentOnboard and train new pharmacy technicians on PA processes and systemsProvide ongoing coaching, feedback, and performance evaluationsSupport professional development and skill-building initiativesCollaboration & CommunicationServe as a liaison between pharmacy, providers, payers, and internal stakeholdersCommunicate process updates, regulatory changes, and system enhancementsPartner with leadership to drive workflow improvements and system alignmentQualificationsRequiredPrevious supervisory/leadership experienceAbsence of criminal history related to the ability to work with drugsStrong mathematical calculation skillsPharmacy Technician experience and active Indiana Pharmacy Technician LicenseKnowledge of pharmacy and hospital computer systems and computer-assisted devicesStrong written and verbal communication skillsStrong customer service skillsFull proficiency typing and using Microsoft Office applicationsHigh School Diploma or GED requiredAssociate degree or equivalent experience preferredPharmacy Technician National CertificationActive Indiana Pharmacy Technician license (or eligible upon hire)National certification (CPhT) requiredPreferredExperience in medical management, prior authorizations, or specialty pharmacyFamiliarity with payer requirements, formularies, and utilization managementExperience with EMR systems (e.g., Epic) and pharmacy/PA platformsKey SkillsStrong leadership and team-building abilitiesExcellent organizational and problem-solving skillsHigh attention to detail and commitment to accuracyEffective communication and stakeholder managementAbility to work in a fast-paced, high-volume environmentWork EnvironmentPrimarily onsite at the IU Health ISC in Plainfield, INOffice-based setting supporting system-wide prior authorization operationsWhy Join IU HealthOpportunity to lead a critical function impacting patient access to medicationsCollaborative, mission-driven healthcare environmentEmphasis on professional growth and system-wide innovation