Supervisory Medical Support Assistant

Supervisory Medical Support Assistant

The Supervisory MSA is responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management. The incumbent in this assignment supports the various administrative and scheduling needs in the CHAG Service, Office of Community Care. Functional duties include:

• Carries out a full range of administrative and supervisory duties, to include assignment of work, performance evaluations, selection of staff, and recommendations for awards and advancements.
• Organizes work, sets priorities, and delegates tasks and responsibilities in order to meet deadlines.
• Communicates skillfully with individuals in order to obtain the desired effect, while ensuring compliance with established policies and regulations.
• Manages staffing requirements, manages priorities, and coordinates work in order to complete duties in an accurate and timely manner.
• Follows up on pending issues while demonstrating an understanding of the impact of work not completed. Provides briefings, orientations, staff development, and training.
• Manages fiscal matters, forecasts resource and equipment needs, and identifies budgetary needs.
• Shows courtesy, respect, and a positive attitude toward patients, co-workers, subordinate staff, and the public.
• Demonstrates ability to collaborate, communicate, set priorities, and organize work in order to meet deadlines and to ensure compliance with established processes, policies, and regulations.
• Collaborates, communicates, and demonstrates customer service and interpersonal skills with all healthcare professionals in order to ensure quality and continuity of care and as well, to ensure compliance with established policies and regulations.
• Demonstrates advanced knowledge of managing a clinic and authoritatively utilizes various reference sources.
• Makes decisions and empowers others to collaborate in order to resolve problems within a complex systems environment.
• Applies authoritative knowledge of policies and procedures associated with operational activities that affect patient flow, patient care, and the revenue process.
• Utilizes computerized programs and databases in order to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, authorization systems, and/or reporting formats.
• Maintains patient confidentiality with written and verbal information, per HIPAA requirements. This may include preparing reports in various formats and presenting data to various organizational levels.
• Demonstrates advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians in order to be able to communicate effectively with both professional and non-professional employees in a variety of occupations and at various levels of responsibility.

Work Schedule: Monday - Friday 8-430pm

Recruitment Incentive (Sign-on Bonus): Not Authorized.

Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Available Ad-Hoc Only

Virtual: This is not a virtual position.

Functional Statement #: 583-92815A

Permanent Change of Station (PCS): Not Authorized.