911 Telecommunicator

911 TelecommunicatorSheriff's OfficeDepartment/Division: Sheriff/Jail-Dispatch FLSA Status: Non-ExemptGeneral Definition of WorkThe 911 Telecommunicator performs protective services with frequent exposure to high-stress situations. The 911 Telecommunicator is responsible for coordinating incoming 911 communications and other activities to support public safety personnel in the interest of public safety. The position will provide backup operation for the detention facility security controls, receive emergency and non-emergency 911 calls from the public and dispatch, monitor, and respond to public safety personnel while using a significant degree of independent judgement and decision-making under the limited supervision of the 911 Communications Supervisor. Performs related work as apparent or assigned.Qualification RequirementsTo perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. The below listed statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.Essential FunctionsReceives emergency and non-emergency 911 calls and texts. Performs multiple tasks simultaneously within critical time constraints and under pressure of emergency conditions. Responds to requests for service requiring law enforcement, medical, fire, and/or rescue services per established policies. Gathers and evaluates relevant information from all available sources to establish priorities as outlined in the standard operating procedure manual. Provides public service information including weather/road conditions and makes referrals to mental health resources and other public/governmental agencies as appropriate.Dispatches appropriate personnel from fire, law enforcement, and ambulance services. Monitors and operates multiple ARMER radio talk groups and conventional radio channels. Receives and processes officer requests for various services and updates responding units regarding status, location, and pertinent information throughout the duration of an incident. Uses various systems to page emergency responders and conduct pager tests. Communicates with emergency responders and queries driver's licenses, license plates, and related searches.Operates multiple computerized mapping systems. Assists responding units with directions to scenes and monitors the location of emergency response vehicles from law enforcement, fire departments and ambulance services.Operates computer aided dispatch and records management system. Creates and enters necessary information into the dispatch system and keeps a log of radio traffic/telephone traffic. Enters and removes arrest warrants and looks up previous incidents.Enters, modifies, cancels, and queries missing persons and stolen property through local, state, and national computer systems. Queries and interprets criminal histories. Enters, modifies, cancels, and queries various alerts including attempts to locate and Keep Our Police Safe (KOPS) alerts.Operates and activates the community notification system and the Integrated Public Alert & Warning System (IPAWS) for emergency and non-emergency situations. Sends alerts to the public when in imminent danger or during emergencies that may affect the public's health, safety, or welfare.Operates the Mobile Data Computer. Assists with troubleshooting computer system problems.Operates internal and external security systems and alarms. Monitors various camera systems and monitors emergency man-down system. Controls door locks, gates, garage doors and monitors duress alarms throughout the Justice Center and other County buildings.Provide caller with instructions for Cardiopulmonary Resuscitation (CPR) over the phone when needed.Promotes a diverse, culturally competent, and respectful workplace.Interacts positively with internal and external customers. Communicates and interacts effectively and respectfully with employees, supervisors, individuals from other organizations, and customers.Performs the physical and mental demands of the position.Attends work during regularly scheduled hours.Provides credible testimony in court. Attends and testifies in criminal and civil court proceedings. Represents the interests of the county, state, and federal government. Makes a verbal account for observations, actions, and findings while performing official duties.Trains and mentors new staff as requested.Participates in professional staff development. Participates in training and education opportunities to maintain and improve proficiency. Attends and participates in professional organizations. Associates with employees and departments from other counties and states for collaboration.Performs other related functions as apparent or assigned.Knowledge, Skills and AbilitiesThorough knowledge of the policy and procedure manual, NCIC and CJIS manual, state statutes and criminal codes. Thorough skill in incident crime reports, master name index record, criminal justice information system (CJIS) records, national crime information center (NCIC) records, burn permit records, warrant records, order for protection records. General skill with gun permit applications and predatory offender records and ARMER system. Thorough use of standard office equipment, ARMER MCC2500 radio console, Sentinel 911 call processing equipment, VHF paging system, XTS2500 portable radio and APX radios. General knowledge of LETG mobile system. Thorough knowledge of LETG CAD, RMS, Mapping systems; CJIS portals, Everbridge mass notification system, MyBCA, StatusBoard, statewide supervision and internal/external security system.Ability to listen and understand directives, write and speak in an understandable and accurate manner, communicate information professionally and precisely, act in a decisive manner and use good judgement, anticipate needs and evaluate alternatives while avoiding over-reaction, sensitive to other's problems without direct involvement and exclude personal biases from performance, produce high quality and accurate work. Knowledge of surrounding and cooperating agency procedures and resources, continually evolving equipment used within the dispatch center and external sites to transmit data. Ability to pass background investigation and psychological screening, work rotating shifts, including weekends and holidays and mandatory overtime during critical incidents.Education and ExperienceMinimum Qualifications: High school diploma or equivalent.Preferred Qualifications: Associates/technical degree in criminal justice, law enforcement, or related field, or equivalent combination of education and experience.Physical RequirementsThis work requires the occasional exertion of over 100 pounds of force; work occasional requires standing, walking, using hands to finger, handle or feel, reaching with hands and arms, push or pull and lifting. Frequently sit, speak or hear and repetitive motions. Rarely climb or balance, stoop, kneel, crouch or crawl, taste or smell. Visual acuity requires close and distance vision, ability to adjust focus, depth perception, color perception and peripheral vision; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to recognize information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, observing general surroundings and activities; work occasionally requires exposure to fumes or airborne particles, exposure to the risk of electrical shock and exposure to bloodborne pathogens and may be required to wear specialized personal protective equipment; occasional high stress situation; work is generally in a moderately noisy location (e.g. business office, light traffic).Special RequirementsCPR/first aid, first responder and defibrillator certification.Must successfully pass a psychological evaluation and background check.Must possess a valid driver's license and be able to drive in the State of Minnesota.Must comply with all federal and state laws and organizational and departmental policies and regulations.Must submit to fingerprinting and a check of those fingerprints through the FBI and Minnesota BCA.Must be able to type proficiently.Must obtain and maintain Telephone Cardiopulmonary Resuscitation (T-CPR) training/certification.Required mandated training will be provided and certifications must be maintained and completed on an ongoing, scheduled basis.Other RequirementsThe incumbent may encounter not public data in the course of these duties. Any access to not public data should be strictly limited to accessing the data that are necessary to fulfill the employment responsibility. While data are being accessed, incumbent should take reasonable measures to ensure the not public data are not accessed by individuals without a work reason. Once the work reason to access the data is reasonably finished, incumbent must properly store the not public data according to the provisions Ch. 13. If a new work assignment requires access to not public data, the incumbent is permitted to access not public data for the work assignment purposes only. Any access to not public data must be strictly limited to the data necessary to complete the work assignment and after the assignment is completed, the employee's work assignment no longer requires access.Salary/Benefits: Starting wage is $27.33 per hour plus health insurance, life insurance, retirement plan,