Patient Navigator, Integrative Wellness Center, Full-Time, Days

ABOUT MARINHEALTH
Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare's most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.


MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.


Company:
Marin General Hospital dba MarinHealth Medical Center

Compensation Range:
$54.32 - $81.48

Work Shift:
8 Hour (days) (United States of America)

Scheduled Weekly Hours:
40

Job Description Summary:
Promote the timely flow of cancer patients through the healthcare continuum of care, with heavy emphasis on identifying gaps in care and supporting the patient from the time of diagnosis to the end of treatment. Multiple functions relating to direct patient care, patient education and advocacy, and care coordination. Facilitate program development, quality improvement, and community outreach.

Key objectives of the position include:

1.Identify and eliminate barriers to care.
2.Support timely diagnosis/staging and treatment planning.
3.Provide educational support.
4.Anticipate patient needs and coordinated services to address current and future needs.
5.Coordinate appointments with a variety of health care providers.
6.Establish processes and standards that ensure consistent and optimal patient navigation.
7.Plan, develop and implement patient-centered programs.
8.Participate in continuous program development and quality improvement.

Job Requirements, Prerequisites and Essential Functions:

Job Specifications:

Education:

• Graduate of an accredited baccalaureate school in a healthcare related field
• Nursing and oncology experience preferred

Experience:
With clinical credentials:

• 3-5 years of progressively more responsible clinical experience
• Oncology navigation experience preferred

Without clinical credentials:

• 7-9 years of progressively more responsible healthcare experience
• Minimum of 3 years oncology navigation experience
• Prior experience leading groups of clinical and non-clinical staff

License and Certifications:

• Basic Life Support Required at hire
• Integrative Agitation Management (IAM) Required within 30 days of hire
• Registered Nurse Preferred at hire

Prerequisite Skills:

• Embodies all of Marin General Hospital's C.A.R.E.S. standards.
• Intermediate to advanced computer skills. Must have working knowledge of Microsoft Office applications and electronic medical record systems.
• Exceptional inter-personal skills required for connecting with patients as well as successfully interacting with colleagues, internal physicians and staff, referring physicians and community organizations.
• Ability to work independently on prioritizing job responsibilities and multiple tasks around deadlines, troubleshooting and resolving issues, and following procedures without direct supervision.
• Highly attentive to detail and follow through.
• Proven project management skills.
• Multiple examples of successfully conceptualizing, designing and executing patient/client programs, including qualitative and quantitative post-evaluations
• Ability to provide own transportation for offsite outreach programs and events.
• Excitement for working in entrepreneurial, fast-paced environment.
• Must be available to work occasional nights and weekend.
• Bi-lingual (English & Spanish) is beneficial.

Primary Customer Served (Age Specific Criteria):

• () Infants: Birth up to 1 year
• () Toddlers: 1 up to 3 years
• () Preschool Children: 3 up to 6 years
• () School Age Children: 6 up to 12 years
• () Adolescents: 12 up to 18 years
• (X) Early Adults: 18 up to 45 years
• (X) Middle Adults: 45 up to 61 years
• (X) Late Adults: 61 up to 80 years
• (X) Late, Late Adults: 80 years and up

Employees in this position must be able to demonstrate the knowledge and skills necessary to provide care and/or service based on the physical, psycho/social, educational, safety, and related criteria appropriate to the age of the patients served in his/her assigned service area.

Patient Privacy (HIPAA Compliance):
Employees in this position have access to protected health information. The protected health information a person in this position can access includes demographics, date of service, insurance/billing, medical record summary information, and all other information that may be contained in patient records. This position requires patient health information to perform the functions outlined as part of this position description.

Duties And Responsibilities:

Essential (Not Modifiable)
Navigate:

• Navigate recently diagnosed cancer patients to appropriate health care services in the Marin General Hospital (MGH) system and through the ins-and-outs of their illness, recovery, and survivorship.
• Coordinate with other health care providers to ensure seamless cancer care (e.g., pathologists, radiologists, oncology nurses, radiation therapists, dietitians, social workers, integrative practitioners, financial counselors, and administrative staff)
• Help patients communicate successfully with their physicians and other health care providers.
• Actively participate as patient liaison to tumor board and other multidisciplinary conferences.

Support:

• Support decision-making for patient by providing educational resources and escalating concerns and questions to physician.
• Help patients anticipate and solve problems; prioritize issues; and eliminate barriers to care (such as financial/insurance, emotional, transportation, child-care and/or work-related barriers) by referring to appropriate individuals or services.

Integrate:

• Follow patients and family members across department lines, serving as link and bridge between relevant MGH programs from the point at which they are diagnosed with cancer through treatment.
• Integrate a full-range of complementary therapies that can support patient's treatment, recovery and survivorship.
• Connect patients with local and national community resources, support, and reputable health care information.
• Work with other cancer navigators to ensure cross-coverage and collaboration of ideas.

Administrative:

• Interface with Pathology department to identify all newly diagnosed cancer cases.
• Identify improvement opportunities and drive execution of these ideas.
• Pro-actively develop and maintain collaborative relationships with appropriate physicians and organizations (i.e. local primary care and specialty care practices).
• Maintain standardized patient education tools and formulate new standards and policies to improve patient navigation and reduce costs.
• Set and uphold program performance metrics and monitoring; track patient satisfaction.
• Research and identify current best practices for cancer navigation.

Secondary (Modifiable)

• Prepare survivorship care plans, review with clinic team and present to patient
• Stay abreast of relevant clinical trials and make patients aware when appropriate
• Present educational programs about cancer care in the community
• Facilitate the growth of patient volume
• Other duties as assigned

Accommodation:

Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io.

C.A.R.E.S. Standards:

MarinHealth seeks candidates ready to model our C.A.R.E.S. standards-Communication, Accountability, Respect, Excellence, Safety-which foster a healing, trust-based environment for patients and colleagues.

Health & Immunizations:

To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.

Compensation:

The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth's compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.

Equal Employment:

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.