Field Service Technician - Chicago, IL Mobility Customer Service

Job Family: Customer Services

Req ID: 491198

Pioneering in America, from the first mile tothe last. This is what drives us.

For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions – from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization – we ensure your systems' highest reliability and availability: 100% Railability . We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for society, optimize route usage and create a new quality of travel.

Good service means we are there for our partners and customers when they need us – and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world.

“We’re proud to be Great Place to Work® certified—areflection of our commitment to creating an environment where innovationthrives and every voice matters. Apply today and be part of shaping the futurewith us!”

Position Overview:

Siemens Mobility is seeking to fill a new Field Service Technician position in Chicago, IL to assist in the coordination and implementation of all phases of the service and maintenance activities of our SIEMENS CHARGER locomotives. You will also be responsible for assisting in various maintenance activities with our customers, training their maintenance personnel, and advising on the best maintenance techniques.

Setting a safe work environment and proactively supporting our customers is essential to the function. You will interact with the operational, engineering, and dispatching departments for the railroad's safe, cost-effective, and efficient operations. This position will work a first or third shift. (6am – 2pm or 10pm to 6am) Position will include a weekend day included in 5-day work week. Shift hours can change based on customer schedule and maintenance needs.

What your day-to-day will look like:

• Providepositive customer service experience by establishing a rapport withCustomer management and maintenance facility personnel.

• Ensurethe provision of high-quality technical advice to the customer'smaintenance workforce to improve the equipment reliability of the Chargerfleet.

• Ensureresponsiveness and support to finishing the troubleshooting and repairsassigned to service requests.

• Ensurethe delivery of ongoing system operation training for the customers.

• IdentifyNon-conformance issues and improvement recommendations.

• Assiststhe local customer staff in assigned troubleshooting and repair works.

• Ensureaccurate communication between the customer, our Rail Support Center, andthe field team when required.

• Givefeedback to the team regarding performance, quality, and efficiencyissues.

• Workwith 3rd party vendors, such as Cummins, to ensure proper operation ofvendor components installed on the locomotive.

• Continuallyprogress customers' maintenance practices to support the Chargerlocomotive as intended by the manual.

To thrive in this role, you have:

• Associate’s degreein electrical technology or other technical subject areas or a minimum of2+ years of electrical/mechanical experience working in an industrial ormanufacturing environment.

• Experiencetroubleshooting Electrical (both AC and DC circuits), Mechanical, andPneumatic systems.

• Experienceinterpreting electrical schematics and drawings.

• Excellentlydemonstrated English language technical communication skills.

• Proven skills withall Microsoft Office (including Excel/Word/Access/PowerPoint) products.

• Ability to travel10%

• Setting you apartfrom others would be experience in rolling stock (railroad) maintenanceand commissioning or other rail-related experience as well as knowledge ofRailroad Regulatory, FRA requirements, and guidelines.

Why you'll love working for Siemens!

• Freedom and healthy work-life balance– Health, Dental,Vision Insurance, HSA/FSA, Commuter Benefits – starting Day 1.

• We believe thateach member of our team is accountable for making decisions, solvingproblems, and taking actions that contribute to long-term impact andfinancial success.

• We do the rightthing. We stand for green innovations and meaningful solutions with impacton customers, ecosystem partners, society, and environment.

• We are front-runnersin digitalization and building platforms. Therefore, we are hiringambitious forward-thinkers who want to have a real impact.

• Solve the world's most significant problems – Be partof exciting and innovative projects.

• Opportunities tocontribute your innovative ideas and get paid for them. Take advantage ofour Tuition Reimbursement program, Mentor Programs, and your developmentthrough online learning. We operate daily with a growth mindset - that'swhy Siemens consistently ranks on the Fortune World's Most AdmiredCompanies list!

• Employee perks and discounts in addition to our 401kmatch and generous Paid Time Off.

Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.

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$76,398.00 $89,658.00

Organization: Mobility

Job Type: Full-time

Category: Customer Services