General Manager

Director of Operations | Sulphur, LA & Port Arthur, TX. DRIVE EXCELLENCE. LEAD WITH PURPOSE. DELIVER RESULTS. Join Hotard Shuttle as our next Director of Operations – Sulphur, LA & Port Arthur, TX. We’re looking for a dynamic and strategic leader to take the reins as Director of Operations, overseeing the day-to-day performance of our shuttle operations while championing safety, service excellence, and innovation. This role is ideal for a hands-on leader who thrives in a fast-paced environment and is passionate about creating high-performing teams, enhancing the customer experience, and driving measurable results. WHY YOU’LL LOVE THIS ROLE: Leadership Impact: Guide and develop a diverse team across multiple locations while aligning operational goals with company strategy. Service Excellence: Play a key role in delivering consistent, reliable, and customer-focused transportation services. Cross-Functional Collaboration: Partner closely with Safety, Maintenance, and HR to ensure seamless, safe, and efficient operations. Growth & Innovation: Be at the forefront of launching new contracts and scaling operations in a high-growth environment. KEY RESPONSIBILITIES Operational Leadership & Team Development Provide strategic direction and daily oversight to managers, supervisors, drivers, and support staff. Lead recruitment, onboarding, and development of frontline leaders and team members. Drive a culture of accountability, coaching, and continuous improvement. Align team efforts with company goals, ensuring consistent execution of policies and procedures. Service Delivery & Customer Satisfaction Ensure schedule adherence, fleet readiness, and operational efficiency across all locations. Implement improvements that enhance service reliability and customer experience. Monitor service KPIs and customer feedback to make data-driven decisions. Cross-Department Coordination Ensure integration and alignment across departments—Operations, Safety, Maintenance, and HR. Lead efforts to onboard new contracts and scale services without compromising standards. Conduct vehicle and facility inspections to maintain brand image and service quality. Financial Performance & Operational Metrics Collaborate on budget planning, forecasting, and performance tracking. Monitor operating costs, identify variances, and implement corrective actions. Analyze KPIs to uncover trends, performance gaps, and cost‑saving opportunities. Safety, Compliance & Risk Mitigation Uphold compliance with DOT, FMCSA, OSHA, and internal safety policies. Participate in audits, safety investigations, and accident reviews. Partner with Safety and Maintenance leaders to build a proactive safety culture. Culture & Representation Foster a positive, inclusive, and values-driven workplace. Represent Hotard Shuttle in external meetings, community engagements, and partner events. Champion professionalism, service excellence, and integrity in all interactions. YOUR SCHEDULE: As an exempt role, flexibility is essential. This position may require work during early mornings, evenings, weekends, and holidays to meet the needs of the business. WHAT YOU BRING TO THE TABLE We’re looking for a results-driven leader who can combine day-to-day execution with big-picture thinking. The ideal candidate will bring: Required Qualifications Bachelor’s degree in Business, Transportation, Logistics, or a related field — or equivalent professional experience High school diploma or GED Minimum 5 years of experience managing teams of 10 or more in an operations or transportation environment Hands-on experience with DOT compliance, safety procedures, and operational training Strong written, verbal, and interpersonal communication skills Proficiency with Microsoft Office (Word, Excel, Outlook) and basic spreadsheet functionality Must pass a DOT drug test and background check No felony convictions or disqualifying offenses under FMCSA regulations No misdemeanor convictions involving moral turpitude Preferred Qualifications Class B Commercial Driver’s License with passenger and air brake endorsements Working knowledge of FMCSA regulations and federal/state transportation laws Experience managing operations across multiple sites or service lines PAY & BENEFITS Salary: $110,000+ (commensurate with experience) + Bonus Structure & Cell phone stipend Weekly Pay Medical Insurance: $27.23/pay period for employee-only coverage Short-Term & Long-Term Disability Company-Paid Life Insurance ($25,000 policy) 6 Paid Holidays 401(k) with 4% Dollar-for-Dollar Match (Vested Immediately) About Hotard Shuttle: We have been in business for over 90 years. The Hotard family began providing transportation to Louisiana residents in 1935, and we've stayed in business by delivering a superior passenger experience through impeccable service. We take pride in being Louisiana’s #1 provider of group transportation. We know our clients have many transportation options, but it's our people that set us apart and keep our clients smiling. From our CEO on down, at Hotard Coaches we work as a team to meet goals and help each other achieve more. Employees are our most valuable assets, and we believe everyone should have the resources to succeed. We value feedback; an open door policy isn't just lip service here, it's our culture. Whether it's family reunions or football games, conventions or casinos, our clients trust us to get them there and we trust you. If you like to do things right the first time and you have a commitment to courteous service, join Hotard Coaches and see how far you'll go. For more information about our company, visit our website: At Hotard Coaches, we value a diverse, inclusive workforce and provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. Similarly, Hotard Coaches will not tolerate discrimination or harassment based on any of these characteristics. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to improve on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action. Our culture attracts top talent with shared values and forms the foundation for a great place to work! #J-18808-Ljbffr