Accounts Receivable Administrator

Description

GENERAL SUMMARY


The Accounts Receivable (AR) Administrator manages the company's incoming payments and customer account accuracy. They ensure timely payment collection and account reconciliation. Key responsibilities include coding and applying customer payments, tracking manual payments, processing and producing credits, resolving payment discrepancies, and reconciling and maintaining customer accounts. Candidate is adept at balancing daily operational duties with deadlines.


ESSENTIAL JOB FUNCTIONS

• Receive and accurately apply multiple payment batches (checks, ACH, credit card, wire) to customer accounts daily.

• Daily reconciliation processes to ensure all electronic payments have been accounted for.

• Manually track and apply various payments and credits to customer accounts.

• Research customer account information to assist with customer, sales ops, and accounting team inquiries.

• Responsible for RMA debit and credit review and processing.

• Produce and maintain SOPs for current processes.

• Investigate and resolve billing discrepancies, shortages, and overpayments.

• Create and process corrective credits to customer accounts.

• Produce and process customer refunds.

• Contact customers on delinquent accounts when assigned.

• Assist with generating financial reports and supporting month-end accounting processes.

• Monitor the customer general inquiry email inbox.

• Assist with general administrative needs in the accounting area, as well as the credits and collections area.

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

• Associate degree required in accounting or business environment.

• Minimum 2 years in accounts receivable, accounts payable, cash applications, or general bookkeeping.

• Proficient in Microsoft Office, especially Excel and Word, and ERP accounting software (e.g., Epicor, Kinetic, Salesforce).

• Understanding of basic accounting principles (debits and credits)

• Strong math and bookkeeping skills.

• Ability to analyze transactions and identify issues.

• Develop and implement solutions to resolve discrepancies.

• High attention to detail and accuracy.

• Effective interaction with internal and external customers regarding collections.

• Excellent professional telephone etiquette.

• Ability to handle multiple tasks, distractions, and interruptions.

• Strong time management and prioritization skills.

• Customer service oriented.

• High level of confidentiality and integrity.

• Understanding and adherence to internal controls.