Network Delivery Lead

The Network Delivery Lead is a senior technical leadership position responsible for overseeing the end-to-end delivery of network services to clients. This role serves as the primary point of accountability for network service performance, ensuring that delivery meets contractual commitments, quality standards, and customer satisfaction goals. The Network Delivery Lead works closely with account teams, suppliers, and technical towers to drive operational excellence and continuous improvement.

Responsibilities:

● Lead the delivery of network services across the account. Services include firewalls, route/switch, DNS and load balancing.

● Serve as the primary escalation point for network-related delivery issues, proactively managing risks and driving resolution.

● Oversee the design, implementation, and ongoing maintenance of network infrastructure including LANs, WANs, and Intranets.

● Collaborate with Account Delivery Managers (ADMs) and service delivery towers to align network delivery with overall account strategy.

● Drive optimization initiatives to improve network performance, reduce costs, and enhance client experience.

● Provide technical leadership and mentoring to network delivery team members.

● Prepare and present delivery performance reports to internal stakeholders and clients.

● Support transition and transformation efforts for new or changing network services.

Mandatory Skills Description:

● Proven experience in network delivery management or a senior network engineering role.

● Strong knowledge of networking technologies: LAN/WAN (Cisco/Dell, DNS (Infoblox), Firewall (Palo Alto), Load Balancing (F5)

● Experience managing network services in a large enterprise or managed services environment.

● Familiarity with ITIL service management frameworks.

● Strong client-facing communication and stakeholder management skills.

● Ability to manage multiple priorities and work effectively in a virtual/remote environment.

Nice-to-Have Skills Description:

● Experience with cloud networking (Azure, AWS).

● Knowledge of network security principles and tools (firewalls, IDS/IPS, zero trust).

● Experience with automation and network orchestration tools.

● Familiarity with monitoring tools (NNMi, Netscout)