PC Support Specialist

Job Description

Job Description

PC Technician Support Specialist

A qualified Computer Technician will install, maintain and repair computers and networks. You will be the one to ensure that adequate IT infrastructure is in place and is used to its maximum capabilities.

As a Support Specialist you must be well-versed in computer systems and network functions. The ideal candidate will be able to work diligently and accurately and will possess great problem-solving ability in order to fix issues and ensure functionality.

Technician will carry out performance tests according to requirements, prepare test reports of products when needed, remove viruses, and troubleshoot malware, adware, spyware, etc. They also adjust computer hardware components to ensure better performance and diagnose network connectivity problems.  Responsibilities also involve replacing screens on computers, installing and configuring software programs, and assembling desktop and laptop computers, besides mobile devices and Macs.

Technicians must accurately document orders, as they work adhering to processes of the organization and the particular department they work for. Technicians should also have the knack for learning new technologies without much guidance.

Support Specialist Responsibilities Include:

• Setting up computer hardware and install/configure software and drivers.
• Maintaining and repairing equipment or peripheral devices
• Installing, maintaining, and managing LAN/WAN equipment and other network devices and components (servers, switches, routers, IPs etc.)
• Help desk operations.
• Project Work - Being part of a team to achieve success in application or network development.
• Help support applications like Office, Teams, Nitro, Salesforce and more.  

Qualifications

• Proven experience as computer technician or similar role
• Experience with LAN/WAN networks
• Thorough knowledge of computer systems and IT components
• Strong knowledge of internet security and data privacy principles
• MS Office Application Experience and Administration a plus. 
• Excellent troubleshooting skills
• Good communication abilities
• Exceptional organizing and time-management skills
• BSc/BA in Computer Science, engineering or relevant field
• Relevant certifications (e.g. CompTIA A+) will be an advantage

  Benefits

• Medical, Dental, and Vision coverage
• 401K
• PTO

Company Summary 

Gregory Welteroth Advertising (GWA) is a national award-winning privately-held advertising and marketing company that specializes in media buying strategy, cooperative retailer-based programs and national branding campaigns. We support small businesses, large businesses and boutique brands. We use premium technology to support our brands like Alteryx, Tableau, and Salesforce. Our offices are located in central Pennsylvania, we have spent the past 30+ years working with national and international brands to create programs that increase sales and brand awareness.