Church's Chicken Guest Service/Cook

Church's Guest Services/Cook

Reports To: Manager

FLSA Status: Non-Exempt Hourly

Role Type: Full-time

Working Hours: This position requires flexible availability, including evenings, weekends, and some holidays. Weekly hours will vary depending on business needs.

Company Summary: Refuel Operating Company, LLC ("Refuel") is a fast-growing convenience store and fuel operator dedicated to providing great service, fresh food, and a welcoming experience for every guest. Backed by strong growth and a people-first culture, Refuel offers team members the opportunity to build rewarding careers in a supportive environment that values integrity, teamwork, and community. Whether in our stores, offices, or field operations, we empower employees to grow with us, contribute to our success, and make a positive impact in the communities we serve.

Job Summary: The Guest Service/Cook delivers fast, friendly, and accurate service while preparing high-quality food in accordance with Church's Operating Standards Manual (OSM). This role focuses on exceptional guest satisfaction, food safety, cleanliness, and teamwork while ensuring operational efficiency in both front-of-house and kitchen areas.

Company Perks: Competitive pay rate with a raise after 90 days, Daily Pay access, discounted gas, free drinks & food discounts, 401K, referral bonuses, & so much more!

Job Duties and Responsibilities:

• Greet all guests warmly with a positive, enthusiastic, and welcoming attitude
• Take, prepare, and serve customer orders accurately within company-mandated service times
• Suggestively upsell menu items and promotions as directed by management
• Handle cash transactions and deliver completed orders to guests
• Address guest concerns promptly and notify the Manager in Charge as needed
• Report order errors, over-rings, deletions, or equipment issues immediately
• Prepare and cook food products according to Church's quality, safety, and holding time standards
• Set up batter station, prepare batter mix, and organize required smallwares
• Monitor food rotation, product display, and holding times to ensure freshness and quality
• Operate, filter, clean, and maintain fryers while following all safety procedures
• Stock service areas with supplies such as cups, lids, napkins, and beverages
• Maintain cleanliness of workstations, equipment, and display cases at all times
• Perform additional duties as assigned to support restaurant operations

Knowledge, Skills, and Abilities:

An ideal candidate will have experience with or understanding of:

• Basic understanding of food safety and sanitation.
• Good customer service and communication skills.
• Ability to learn and follow company procedures.
• Ability to work efficiently in a fast-paced environment.
• Strong time management and organizational skills.
• Team-oriented with a positive, professional attitude.
• Ability to handle multiple tasks and adapt to changing priorities.

Education and Experience:

An ideal candidate will have the following education and experience:

• Previous retail, food service, or customer service experience.
• On-the-job training is provided for all new team members.

Working environment and physical requirements:

• Must be 16 years or older to apply
• Must be able to stand during the entire work shift.
• Must be able to work in a cooler at a temperature of 35 degrees for up to 30 minutes.
• Must be able to lift 50 lbs.
• Must be able to tolerate gas fumes and cleaning products.
• Must be able to climb a ladder to clean windows.

Travel: Must be able to travel up to 10%

At-Will Employment: This position is at-will, which means that either the employee or the Company may terminate employment at any time, with or without advance notice, and with or without cause.

EEO Statement: Refuel is an equal opportunity employment employer to all applicants and team members. Refuel does not unlawfully discriminate on the bases of race, color, creed, religion, gender (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, or any information based on genetic background, family-care status, veteran status, marital status, sexual orientation, gender identity or gender expression where a person's gender-related appearance and behavior may not be stereotypically associated with the person's assigned sex at birth, or any other consideration made unlawful by federal, state, or local laws.