Microsoft Engineer support

Presidio, Where Teamwork and Innovation Shape the FutureAt Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.The RolePresidio is seeking an Engineer, Microsoft Services to join our team in a remote capacity. The Microsoft Engineer is responsible for monitoring, managing, and supporting customer infrastructure and Microsoft platforms under the guidance of the Microsoft Team Lead. This role serves as a primary point of contact for assigned incidents and service requests, maintaining ownership through resolution while ensuring compliance with contracted SLAs. The ideal candidate is customer-focused, technically skilled, and thrives in a fast-paced operations environment. This position requires shift flexibility, including participation in rotating on-call schedules and the ability to work varying shifts as business needs evolve.The Microsoft Engineer is responsible for monitoring, managing, and supporting customer infrastructure and Microsoft platforms under the guidance of the Microsoft Team Lead. This role serves as a primary point of contact for assigned incidents and service requests, maintaining ownership through resolution while ensuring compliance with contracted SLAs.The ideal candidate is customer-focused, technically skilled, and thrives in a fast-paced operations environment. This position requires shift flexibility, including participation in rotating on-call schedules and the ability to work varying shifts as business needs evolve.The Microsoft Engineer will regularly collaborate with customers, peers, vendors, and leadership through phone, email, chat, video conferencing, and ticketing systems such as ServiceNow to ensure timely and effective issue resolution.Major ResponsibilitiesTroubleshoot and resolve client device, infrastructure, and application issues using remote access and phone-based support tools.Monitor and maintain Microsoft-based environments including servers, cloud platforms, and related infrastructure technologies.Manage incidents, requests, and changes through ServiceNow while ensuring accurate documentation of all troubleshooting steps and communications.Take ownership of assigned tickets and drive issues through to resolution or appropriate escalation.Support day-to-day operations of engineering platforms, including hardware/software support, maintenance activities, and special projects.Communicate effectively with customers, peers, management, and cross-functional engineering teams regarding incidents, outages, and change activities.Participate in an on-call rotation to provide emergency support coverage when required.Assist with testing, validation, and implementation of new technologies, features, and operational processes.Contribute to technical documentation, operational procedures, and knowledge base articles.Recommend process improvements and identify operational risks or areas of concern to management.Required Qualifications2+ years of experience working in a Network Operations Center (NOC), Managed Services, or IT Operations environment.2+ years of hands-on experience troubleshooting Microsoft infrastructure technologies.Strong understanding of Microsoft Server Operating Systems (Windows Server 2012 and newer).Experience supporting Microsoft Azure environments, including navigating the Azure portal and performing remediation activities.Experience supporting Active Directory, Exchange, SQL Server, DNS, DHCP, and Microsoft 365.Basic networking knowledge including TCP/IP, VLANs, routing and switching, and firewalls.Basic virtualization knowledge including VMware and Hyper-V.Excellent verbal and written communication skills.Strong troubleshooting, analytical, and customer service skills.Ability to work independently and collaboratively within a team environment.Preferred QualificationsMicrosoft certifications such as AZ-104 or MS-100/MS-101.Experience working in SLA-driven support environments.Familiarity with ITIL-based incident, problem, and change management processes.Experience using ServiceNow or similar ticketing platforms.Core CompetenciesAccountability and ownershipAdaptability and flexibilityAnalytical thinking and problem-solvingAttention to detailCustomer focusDependability and integrityInitiative and self-directionTeam collaborationStress tolerance and professionalism under pressureContinuous improvement mindsetYour future at PresidioJoiningPresidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.Ready to innovate? Let's redefine what's next-together.About PresidioPresidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit Applications will be accepted on a rolling basis.Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.Job SummaryRequisition Number: ENGIN009928Job Category: EngineeringSchedule: Full-Time