Sales Associate/CSR

Job Description

Job Description

SUMMARY

The position supports a broad range of disciplines include selling Foster Fuels propane products and services and assisting customers with their product needs. The Sales Associate provides exemplary customer service by asking the customer questions to determine their needs and engaging them with their product knowledge and suggestive selling items for the customer's immediate needs and recommending additional items and services that will satisfy the customers' future needs. The successful candidate will be able to elevate company standards, achieve sales goals, and meet customer expectations.

• Work at the direction of the Branch Manager either independently or together as a team.
• Process customer requests and questions such as:
  1. Send and process new customer applications and other required paperwork.
  2. Answer customer questions relating to these documents.
  3. Process credit checks, explain credit limits.
  4. Take payments.
  5. Order appliance
• Fill propane tanks at the filling station for walk-in customers and in preparation for needed order.
• Engage customers, either on the phone or in-person, providing assistance product knowledge including their features, values and benefits of each product. Maintain knowledge and suggest additional items and alternatives.
• Ensure the store is neat, clean, and organized throughout each business day. Rearrange store when appropriate.
• Be aware of current promotional items and their correct pricing and knows where products are in the store.
• Actively participate in all programs and procedures that drive sales.
• Greet customers when entering the showroom and ensure that all customers receive excellent service through direct salesmanship and prompt and courteous service.
• Resolves product or services issues by clarifying customer complaints and determining and implementing the best solution.
• Must be available for overtime hours during our busy season, Saturdays, or in emergency situations.

• Demonstrated phone etiquette while answering and returning calls in a timely manner.
• Ability to multitask in a fast-paced environment.
• Excellent team relationship skills
• Basic understanding of sales principles and customer services practices
• Strong customer service focus

• High School degree or GED
• Minimum 2 years of proven work experience as in a Sales or Customer Service role.
• Proficient with Microsoft office suite (Outlook, Excel, Word, etc.)
• Knowledge of CRM or industry management systems

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for long periods; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl, talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment will consist of mix of on-the-floor sales and behind the desk to assist with calls and computer related tasks. Store traffic can fluctuate based on seasonal demands which can also affect office hour requirements. The noise level in the work environment is usually moderate.

BENEFITS SUMMARY

Foster Fuels offers a very competitive Medical Benefits package. We offer Anthem Medical, Dental, Vision, Life, Disability, Accident, Critical Illness, and Hospital Indemnity. The medical plan consists of 3 plan options with 2 of them free to the employee. All plans cover preventative care and Rx at 100%. In addition, dependent coverage is 100% paid by employee.

Additionally Foster Fuels Offers:

• Medical Flexible Spending Account (FSA) and Dependent Care FSA
• $10,000 Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• 401K match through ADP with Foster Fuels matching half of the employee contribution up to 6%.
• Paid Time Off
• 7 Paid Holidays, Floating Holiday, and Volunteer Time Off Day
• Annual Discretionary Market-Based and Performance Raises
• Annual Discretionary Bonuses
• Paid Parental Leave
• Annual Credit to company swag store depending on position
• Educational Assistance Program
• Employee and Dependent Scholarship Opportunities
• Employee Pricing on Appliances, Service, Propane, and Heating Oil
• Foster Gives Program
• Referral Bonuses
• Driver Benefits – Including emergency pay, pump-load pay, annual safety bonus, and home daily
• CDL Sign-On Bonus
• Gym/ Fitness Reimbursement – up to $100 annually

Foster Fuels is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, pregnancy and childbirth (or related conditions), or any other characteristic protected by applicable federal, state, or local laws.