Operations Manager| Full-Time | Enmarket Arena

Oak View Group (OVG) is a global leader in live entertainment infrastructure and services, operating premium venues across four continents. Position Summary The Operations Manager will manage operations in the facility from the setup of an event through the end of the event. The position will work with third parties to recruit, train, motivate, and evaluate all operations and housekeeping staff; coordinate communication between the event department and delegate assignments; and be responsible for and ensure overall upkeep of the facility. Salary and Benefits Annual salary: $45,000–$55,000. Benefits include health, dental, and vision insurance; a 401(k) savings plan with matching; and paid time off (vacation days, sick days, and 11 holidays). About The Venue Enmarket Arena is a 9,500‑seat arena featuring luxury suites, club seating, and first‑rate food and beverage. It hosts concerts, comedy shows, and sports including the Savannah Ghost Pirates ECHL hockey team. Responsibilities Assume management responsibility for all services and activities involved in the operations department at Enmarket Arena and Johnny Mercer Theatre. Operate Zamboni ice resurfacer, board edger and forklift, oversees ice maintenance including maintaining depth and quality. Ice sheet installation / removal, including; paint, logos / decals, flooding, leveling. Perform and oversee day-to-day building operations, maintenance and special projects. Oversee Operations coordinator, and third party operations staff. Assist event department with rider specifications, ensuring all setups are completed and set to specifications in data sheets. Oversee and monitor changeover and housekeeping crews, provide team support as required. Maintains and oversees departmental equipment; notify VP of Events and Operations as additional equipment is needed or services are required. Provide excellent customer service to internal and external clients to provide a positive employee climate. Works closely with VP of Events and Operations to ensure proper budget. Assist with all purchases of housekeeping supplies and safety equipment for third party vendors. Present operations department reviews in weekly staff meeting. Deliver timely and accurate information to operations staff for proper setup and breakdown of facility. Troubleshoot equipment issues, including ride on and walk behind floor scrubbers, carpet cleaners and lawn equipment. Oversee all production equipment, including maintenance and repair as necessary. Ensure preventative maintenance of retractable seating, permanent seating and temporary seating. Facilitate event load ins and load outs that are typically early in the mornings and/or late into the evenings. Communicate in a timely fashion to the VP of Events and Operations. Receives and responds to requests from tenant or refers them to the VP of Events and Operations. Works with third party vendors and operations managers to upkeep star dressing rooms, locker rooms and painting of interior spaces in facility. Schedules third party employees and ensures proper staffing for changeovers and event days. Interacts with other facility staff in a courteous, cooperative, and professional manner. Qualifications Bachelor’s/Technical degree from an accredited college/university/school required. 3-5 years’ experience in facility events and operations management. Related experience and/or training in the public assembly industry in a supervisory or management position. Must be able to work flexible schedule including, early mornings, evenings, weekends, holidays and extended number of consecutive days. Knowledge of budget preparation and control. Proficient knowledge of Windows and Microsoft Office software. Knowledge in a hockey facility preferred, including Zamboni and ice edger. Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations, food service practices. Production experience involving concert set up, basketball, hockey, special events preferred. Self motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast paced high pressure environment with strong attention to detail and organization. Ability to work independently and as part of a team. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. #J-18808-Ljbffr