Director of Dining Services

Select how often (in days) to receive an alert: Position Title:Director of Dining Services Other Forms of Compensation: Comprehensive Benefits Package Become part of Restaurant Associates, the industry's leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards - Best Places to Work, This is R/A ! Job Summary: The Director of Dining Services will manage the client relationship, oversee a team of managers and hourly associates, and lead operations for a growing Corporate Dining site population in NYC. This role supports a complimentary food program offering lunch three times per week, monthly breakfast service, and a full pantry program operating five days per week. The Director will also serve as the primary contact for all on-site catering needs. This position requires a strategic, hands-on leader who can build strong client relationships, elevate culinary and service programs, and drive operational and financial performance. Key Responsibilities: Serve as the senior operational leader and primary liaison for the client, building strong, collaborative relationships with key stakeholders. Oversee all aspects of daily dining operations, including service excellence, hospitality, staffing, safety, sanitation, and compliance. Lead, coach, and develop a team of associates and managers, fostering a culture of accountability, engagement, and continuous improvement. Partner with culinary leadership to develop innovative menus and deliver consistently high-quality food and beverage experiences. Ensure all dining programs reflect the client's brand, culture, preferences, and business objectives. Manage account P&L, budgeting, forecasting, purchasing, labor, and financial performance. Identify opportunities to enhance the guest experience, improve operational efficiency, and support account growth. Lead the implementation of new culinary, hospitality, sustainability, and wellness programs. Oversee high-volume dining and catering operations while maintaining premier standards of quality and execution. Monitor customer and client feedback and develop action plans to address opportunities and exceed expectations. Collaborate with internal departments and partners to ensure seamless service delivery across the account. What We're Looking For: Five or more years of progressive foodservice leadership experience, including experience directing dining operations, managing teams, overseeing client relationships, and driving financial performance within a premier corporate dining, hospitality, or contract foodservice environment. Proven experience leading high-volume dining and catering operations. Strong client relationship management and customer service skills. Demonstrated experience managing budgets, P&L, labor, and financial performance. Experience leading and developing teams in a fast-paced, service-focused environment. Strong culinary knowledge and a passion for innovative, high-quality food experiences. Excellent communication, organization, problem-solving, and leadership skills. A commitment to learning, professional growth, and delivering exceptional client and guest experiences. Restaurant Associates is a member of Compass Group USA Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Associates at Restaurant Associates are offered many fantastic benefits. Medical Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Employee Assistance Program Flexible Spending Accounts (FSAs) Personal Leave Restaurant Associates maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. #J-18808-Ljbffr Compass Group USA