Teller- Juno Beach Branch (Req#2026-39)

Job Description

Job Description

Power Financial Credit Union, voted Top Workplaces by Sun Sentinel, 2017, 2018 and 2023. Ranked in the Top 50 highest performing Credit Unions in the US and #1 in Florida by S&P Global Market Intelligence. Currently, we operate 7 branches in Miami-Dade, Broward, and Palm Beach counties. Since our start in 1951 we have grown from providing financial services for Florida Power and Light employees, to the present day serving over 30 communities in Southeastern Florida.

Power Financial Credit Union provides a stimulating work environment that is both productive and enjoyable. We invite you to consider joining our winning team!

We are currently searching for a dynamic Full -Time Teller to join our Credit Union family. This position is responsible for an array of duties including processing member account requests and transactions, day-to-day branch operations duties, ability to learn and promote PFCU products and services and adhering to all BSA Compliance rules and regulations .  Responsible for accurately and efficiently processing of transactions, balancing daily, and maintaining cash limits within approved limits. This position will serve as the first line of defense in preventing fraud and mitigating risk.  This position will be based at our JUNO BEACH (near Palm Beach Gardens) location. 

In this position you will:

• Provide superior member service by following PFCU member experience standards all while complying with BSA and Compliance regulations, procedures, branch security, Teller Balancing guidelines and all other PFCU policies and procedures. Ensure cash drawer, checks received, and transfers are in balance on a daily basis.
• Demonstrate problem solving skills and the ability to handle complex and multiple priorities. Maintain a high level of personal integrity through a friendly and professional demeanor in addition to complying with the Code of Ethics & Conduct. Ensure Net Promoter Score/NPS meets PFCU standards.
• Handle other teller functions such as: 1) ensure requests of all Negotiable Items (Money Orders, Cashier’s Checks, Visa Gift Cards, etc.,) are processed and recorded accurately and 2) process the Night Drop, Mail and Automated Teller Machine (ATM) deposits using dual control.
• Look for opportunities to build rapport with members. Listen for cues that will connect a promotion or financial solution to an expressed need. Look at the member’s account profile for additional referral opportunities. Encourage members to meet with a Personal Service Advisor and other business partners. Follow up with members as needed.
• Answer phone and email requests from other branches and departments in a timely manner.
• Provide support to other branches (travel) and other duties as assigned.
• Ensure adherence at all times to all PFCU policies and procedures, all required state and federal regulations including the Bank Secrecy Act.

To be considered you will need:

• High School graduate or GED equivalency required.
• Minimum: Six months to one-year related work experience normally obtained in a member/customer service and/or cash handling position. Prior teller experience preferred.
• Math Ability: Must be able to perform basic mathematical calculations and balance cash with assistance of a calculator.
• Ability to perform accurate cash transactions.
• MS Office applications: Word and Excel- Basic
• Demonstrated ability to improve our members’ financial well-being via timely and relevant referrals.
• Must have strong attention to detail to include solid data entry with limited errors.
• Must possess the ability to remain calm, patient, objective, and professional when presented with difficult situations.
• Must be able to work in a time sensitive environment and communicate decisions to all stakeholders.
• Must have ability to orally communicate effectively and maintain effective working relationships.
• Must have the ability to meet attendance standards and adhere to work schedule.

Equal Opportunity Employer (EOE)/ Veterans/Disabled/ Drug-Free Workplace