Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join a team in Gastonia, North Carolina in a contract role with the potential to become permanent. This position supports daily customer interactions, sales order coordination, and reporting needs while helping maintain accurate business records. The right candidate brings strong attention to detail, confidence working in Excel, and the ability to adapt quickly in a fast-paced onsite environment.

Responsibilities:
• Handle incoming customer inquiries professionally and provide timely support by phone and other communication channels.
• Enter and update sales orders with a high level of accuracy while ensuring all information is complete and properly documented.
• Monitor order progress from initial receipt through final completion and communicate updates when needed.
• Prepare sales-related and operational reports for leadership using Excel and other internal tools.
• Maintain organized records, files, and supporting documentation to promote data accuracy and easy retrieval.
• Assist with administrative tasks such as data entry, scheduling support, and routine office coordination.
• Work closely with team members to resolve order issues, answer questions, and support a positive customer experience.• Prior experience in customer service, administrative support, or a related office-based role.
• Strong data entry ability with careful attention to accuracy and detail.
• Advanced Microsoft Excel skills, including formulas, formatting, charts, and report creation.
• Experience producing, updating, and maintaining business or sales reports.
• Clear written and verbal communication skills with a customer-focused approach and strong attention to detail.
• Ability to learn new processes quickly and work independently with limited supervision.
• Dependable attendance, strong time management, and a consistent work ethic.
• Experience with QuickBooks, sales order processing, or work in manufacturing, distribution, or apparel environments is preferred.