Office Administrator/Lead Coordinator

Job Description

Job Description

Office Administrator / Lead Coordinator

HomeStory Doors is hiring an Office Administrator / Lead Coordinator to help keep our Chicagoland business organized, responsive, and running smoothly.

You may be a strong fit for this role if you are the person who notices when something is about to fall through the cracks and gets it handled before anyone has to ask.

You are organized. You follow up. You keep clean records. You communicate well with customers. You know how to manage multiple moving parts without losing the details.

This role is especially important because you will help manage and track Home Depot leads . That means you will make sure new customer inquiries are followed up with quickly, appointments are scheduled properly, notes are accurate, and every lead is moved through the process with care and urgency.

You will help protect the customer experience, support the sales and installation teams, and keep the daily office workflow moving.

• You will manage, track, and follow up on Home Depot leads and other customer inquiries.
• You will contact customers by phone, email, and text to schedule appointments and help move leads forward.
• You will keep lead records, customer notes, appointment details, and follow-up activity accurate and up to date.
• You will schedule customer consultations, measure appointments, installations, service visits, and follow-up calls.
• You will confirm appointments and coordinate schedules with customers, installers, measure techs, sales team members, and management.
• You will support customer billing, invoices, deposits, balances, and payment-related questions.
• You will answer customer calls, emails, and messages in a professional and timely manner.
• You will help customers with questions, scheduling changes, project updates, and basic support needs.
• You will maintain accurate customer files, job records, billing documents, and project details.
• You will support the Manager with daily office administration, reporting, communication, and operational follow-up.
• You will help identify open items, missed follow-ups, unscheduled jobs, incomplete paperwork, or customer issues that need attention.

You have 2+ years of experience in office administration, customer service, scheduling, lead coordination, sales support, or office management.

You are highly organized and strong with follow-through.

You communicate well by phone, email, and text.

You can manage multiple priorities without losing track of the details.

You are comfortable using computers, email, calendars, spreadsheets, CRM systems, billing systems, and customer databases.

You have experience tracking leads, scheduling appointments, managing customer follow-up, or supporting a sales or service team.

You are professional, calm, and helpful with customers.

You can work independently and take ownership of your responsibilities.

You pay attention to details and keep accurate records.

You are dependable, punctual, and accountable.

Experience in home improvement, construction, remodeling, doors, windows, trades, field services, or a similar industry is strongly preferred.

• Office Manager
• Administrative Coordinator
• Customer Service Coordinator
• Scheduling Coordinator
• Lead Coordinator
• Sales Support Coordinator
• Operations Assistant
• Project Coordinator
• Service Coordinator
• Home Improvement Office Administrator
• Construction Office Administrator

Missed leads cost money. Poor scheduling creates frustration. Billing mistakes create confusion. Slow follow-up damages the customer experience.

You will help prevent that.

When you do this role well, customers feel informed, the team stays organized, appointments happen on time, billing is cleaner, and the business runs better.

Full-time
Monday through Friday, 8:00AM to 4:30PM
Some flexibility may be needed based on business and customer scheduling needs

Please submit your resume or a brief summary of your relevant experience.

We are especially interested in candidates who are organized, responsive, detail-oriented, professional with customers, strong with follow-up, and comfortable supporting a busy home improvement or field service business.

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