Customer Care Associate

Job Description

Job Description

We are looking for a Customer Care Associate to support customers with responsive, thoughtful service in a high-volume environment in Derry, New Hampshire. This position is ideal for someone who enjoys solving a wide range of questions, managing administrative tasks accurately, and creating positive interactions at every stage of the customer experience. The role offers the opportunity to build strong product and process knowledge while contributing to efficient day-to-day support operations.

Responsibilities:
• Respond to customer questions and service requests with professionalism, urgency, and attention to detail.
• Create positive experiences by resolving issues clearly and following through on each interaction from start to finish.
• Build a strong understanding of customer workflows and service expectations to provide accurate support.
• Monitor shipment activity across multiple carriers and communicate status updates as needed.
• Maintain organized records and complete administrative tasks that support customer care operations.
• Apply sound judgment and problem-solving skills to handle a variety of inquiries in a fast-moving setting.
• Continuously expand knowledge and use new information to improve future customer interactions.• At least 1 year of experience in an office, clerical, or administrative support position.
• Strong verbal and written communication skills with the ability to interact professionally with customers.
• Associate or bachelor’s degree preferred.
• Ability to manage multiple priorities and adjust quickly in a changing environment.
• Demonstrated skill in identifying customer needs and delivering effective solutions.
• Comfortable working in a fast-paced setting with growing service demands.
• Self-directed approach with a focus on meeting performance expectations and service goals.
• Proficiency with Microsoft Office applications.