Route Service Driver

Job Description

Job Description

Lifetime Assistance – CSS Route Service Driver
Make an Impact. Create Joy. Shape the Future.

At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own.

Position Overview:

Job Title: Route Service Driver
Location: Rochester, NY – Various Locations
Department: Vocational Services
Reports To: LAICO Work Center Supervisor
Employment Type: Part-Time Hours 7:00 AM- 12:00 PM
Wage Range: $17.00-$20.70/hour

Why You Should Work for Lifetime Assistance?

• No-Premium Health Insurance: Access comprehensive healthcare without added cost.
• Education Support: Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships.
• Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training.
• Career Growth: Clear pathways to advancement, leadership training, and coaching support.
• Work-Life Harmony: Generous paid time off and supportive scheduling.
• Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person — both those we support and our employees alike.

Your Core Responsibilities:
Operational Duties

• Receive daily service tickets for scheduled pick-ups and deliveries.
• Plan daily routes for efficiency using GPS.
• Safely operate company vehicles and maintain vehicle records.
• Follow NAID certification and ISO 9001:2015 compliance standards.
• Enforce security procedures for document destruction.

Customer Service

• Represent CSS professionally and build strong customer relationships.
• Act as a problem solver for customers and relay feedback.
• Communicate daily with CSR or Marketing Manager regarding schedule and results.
• Seek and contact potential customers along service routes.

Administrative & Compliance

• Handle petty cash responsibly if required.
• Complete all required documentation accurately.
• Work overtime as needed, even on short notice.

Role Model Responsibilities

• Serve as a positive role model for individuals supported by the agency.
• Promote positive behaviors and interactions with all individuals.
• Maintain neat appearance, hygiene, and grooming.

What You Bring:
Education & Experience

• High School diploma or equivalent.
• Minimum of 1-year customer service experience.

Licensing & Certifications

• Clean/valid NYS Driver’s License.
• Compliance with LAI Vehicle Operator Requirements.

Skills & Abilities

• Effective communication skills in a courteous and professional manner.
• Ability to define problems, collect information, and draw valid conclusions.
• Ability to interpret written and oral instructions.

Physical Requirements

• Ability to lift up to 125 lbs. and push/pull up to 250 lbs.
• Must pass drug screening test.

Our Mission & Culture:

• Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters.
• Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion.
• Community Impact: Join efforts that reflect Lifetime Assistance’s dedication to community partnerships and enhanced quality of life for all.

Are You Ready to Begin?

If you’re a compassionate leader ready to take the next step in your human services career, apply today and join us in building lives of independence—one person at a time.

Equal Opportunity Employer
Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics.

“I am part of something bigger… Being a Lifetime Assistance employee means everything to me.”
— Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us