Senior People Specialist, Services

Senior People Specialist, Services Senior People Specialist to support the execution of critical people priorities across multiple Product organizations within the Services business. This role provides deep exposure to the People Business Partner craft, supports a rapidly evolving business, and operates in a highly visible space with senior executives. Reports directly to the Senior Vice President, People Business Partner for Services – Consumer Acquisition & Engagement, Business & Market Insights, and Open Finance. Role Responsibilities People Operations & Delivery Own timely execution of day‑to‑day People Strategy deliverables for the Services business, ensuring exceptional follow‑through and partnership with PBPs and business stakeholders. Manage cyclical people processes (Talent, Compensation, Performance Calibration, Organizational Health Inputs) with strong attention to detail, anticipating needs and ensuring readiness across leaders and teams. Serve as the operational anchor for the PBP team—driving clarity, timelines, coordination, and quality in deliverables. Act as a proactive contributor to the People Specialists community by identifying opportunities for continuous process improvement and enhancing operational efficiency through innovative tools, automation, and AI‑enabled interventions. Strategic Project & Program Support Support organizational effectiveness and change initiatives, including structure design, transitions, and leadership team enablement. Lead coordination of the Launcher (early careers) program across all Services, working closely with Talent Acquisition and People Business Partners. Help build executive‑ready materials, narratives, and analyses for senior PBPs and leaders. Manage discreet, sensitive workstreams with high confidentiality and sound judgment. Data, Insights & Reporting Conduct analysis across headcount, cost, attrition, hiring, talent, and engagement data to translate findings into actionable insights for PBPs and business leaders. Partner with People Analytics and Finance teams to prepare data packs, track key metrics, and proactively surface trends. Support position management, organizational modeling, and headcount planning. Communication & Stakeholder Experience Draft clear, compelling communications for leaders, employees, and partners. Coordinate communication workflows and support experience design for major people initiatives. Ensure HR systems (Workday, dashboards, portals) are leveraged effectively and consistently. Team & SVP Support Provide operating leverage to 2–3 Global People Business Partners including preparing materials, synthesizing updates across stakeholders, and driving actions to closure. Act as an extension of the SVP to help ensure coordination, alignment, and transparency across the Services Product PBP team. Partner closely with peers to ensure seamless delivery across workstreams. What Success Looks Like Core Capabilities Demonstrated ability to manage multiple priorities at speed while maintaining high quality output. Strong critical thinking skills and a data‑driven approach to problem‑solving. Comfortable operating in fast‑paced, matrixed, and evolving environments. Excellent written and verbal communication skills, including preparing materials for senior audiences. Ability to anticipate needs, raise risks early, and drive clarity and alignment across stakeholders. Technical Skills Strong proficiency with Excel and comfort working with data (pivot tables, trend analysis, modeling). Comfort or experience with AI tools like Co‑Pilot. Experience with Workday strongly preferred; ability to learn and master new HR tools quickly. Mindset & Work Style Proactive, resourceful, highly organized, and able to exercise sound judgment. Thrives in a role that blends strategic thinking with hands‑on execution. Operates with discretion, maturity, and credibility in interactions with senior leaders. Curious, eager to learn, and motivated by supporting a growing and dynamic product organization. Mastercard Equal Opportunity Employer Mastercard is a merit‑based, inclusive, equal‑opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact View email address on click.appcast.io and identify the type of accommodation or assistance you are requesting. Corporate Security Responsibility Abide by Mastercard’s security policies and practices. Ensure the confidentiality and integrity of the information being accessed. Report any suspected information security violation or breach. Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Pay Ranges Purchase, New York: $98,000 - $152,000 USD Arlington, Virginia: $98,000 - $152,000 USD #J-18808-Ljbffr Mastercard