Guest Services Supervisor

City, State: Boulder, Colorado Residence Inn Boulder Canyon Boulevard | Boulder, CO Are you the type of person who loves making someone's day? Do you enjoy leading a team, connecting with guests, and jumping in wherever needed? If so, we may have the perfect opportunity for you! Residence Inn Boulder Canyon Boulevard is looking for a Guest Services Agent who is ready to take the lead, create memorable guest experiences, and help oversee our Front Desk and Evening Bar operations. If you're looking for a role that blends hospitality, leadership, guest service, and a little bit of bar management, we'd love to meet you! Join the Residence Inn Boulder Canyon Boulevard team and help create memorable stays—one guest at a time. $1,000 New Hire Bonus Paid in quarterly installments of $250. Title: Gues Services Supervisor Location: Boulder, CO FLSA: Non-exempt Pay: $25.00 an hour plus incentives What You'll Do Welcome guests with genuine hospitality and a friendly smile Lead by example and assist with supervising Guest Service Agents and Bartenders during your shift Resolve guest concerns with confidence and creativity Help create a positive, fun, and team-focused work environment Support daily hotel operations while ensuring exceptional guest service Be the go-to person when team members need guidance or assistance Bar Leadership Responsibilities Assist with overseeing the evening bar operation Support bartender scheduling and shift coverage as needed Monitor inventory levels and communicate ordering needs Ensure liquor, beer, wine, and supplies are stocked and organized Maintain cleanliness, presentation, and brand standards in the bar area Help promote responsible alcohol service and compliance with all liquor regulations Assist with training and coaching bartenders to deliver outstanding guest experiences What You Bring A passion for hospitality and taking care of people Strong leadership skills and a positive attitude Experience in hotel operations, front desk, bartending, or food & beverage preferred Ability to multitask and stay calm under pressure A team-first mentality and willingness to jump in wherever needed Strong problem-solving and guest recovery skills Why You'll Love It Here Work with an amazing team in the heart of beautiful Boulder Employee discounts at Marriott hotels worldwide Opportunities for growth within Stonebridge Companies A fun, supportive, and guest-focused culture Every day brings new guests, new challenges, and new opportunities to make an impact The purpose of a Guest Services Supervisor is to assist the Guest Service Manager by overseeing the responsibilities of the Front Office staff ensuring that the guests are being serviced in a professional and competent manner. ESSENTIAL DUTIES AND RESPONSIBILITIES: Work with Guest Services Manager to train and monitor front office staff. Monitors Guest Service Scores daily and takes action to improve guest satisfaction through training, coaching and problem resolution. Communicates with the Engineering Department regarding any maintenance requests from the guests. Communicates with the Housekeeping Department regarding guest rooms and requests. Has complete working knowledge of software system, including all daily transactions and those which are not performed often. Has full understanding of software system and assists with reservations, and checking guests in and out of the hotel. Knows how and where to post all charges. Handles checks and credit cards received from the guests for payment of hotel charges. Knows all room rates. Assists the Guest Service Manager by handling special requests, group blocking and unusual circumstances. Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. Maintains high standards of personal appearance and grooming, which include compliance with the dress code. Performs any other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required. Associate demonstrates a high QUALITY of work: Demonstrates accuracy and thoroughness. Monitors own work to ensure quality. Provides the best possible service to clients and customers. Associate demonstrates acceptable PRODUCTIVITY standards Meets or exceeds productivity standards. Produces adequate volume of work efficiently in a specific time. Associate demonstrates excellent CUSTOMER SERVICE SKILLS Responds to requests for service and assistance. Demonstrates the desire and ability to provide high quality service to both internal and external customers. Solicits customer feedback to improve service. Associate demonstrates INITIATIVE Asks for and offers help when needed. Includes appropriate people in decision-making. Associate demonstrates ACCOUNTABILITY for their job performance Takes responsibility for own actions. Performs work with little or no supervision; works independently. Can be relied upon regarding task completion and follow up. EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. QUALIFICATIONS Must have flexibility to work nights and weekends. Must be able to read and write fluent English. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to interpret and perform basic computer and POS system functions. Knowledge of Outlook, Word and Excel. SUPERVISOR RESPONSIBILITIES Position will supervise front desk staff, in conjunction with the Guest Service Manager. WORK ENVIRONMENT: The work environment normally entails the following: Indoor work environment Minimal to moderate noise levels consistent with hotel environment Top of Form PHYSICAL DEMANDS During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment. The physical activity normally entails the following attributes. Position is expected to: Stand more than 2/3 of the time Walk more than 2/3 of the time Sit less than 1/3 of the time Lift up to ten pounds. Push / pull up to 10 pounds. Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements. All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-06-22 Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. We are visionaries in the hospitality industry, fueled by innovation and precision, and guided by our core values, which are Courage, Vigilance, Collaboration, Passion, Creativity, and Empowerment. As a privately owned hotel management company, we are committed to providing experiences and opportunities for our guests to create lifelong memories through travel. Managing a portfolio of over 160 hotels across the United States, we offer extensive growth opportunities for our partners and investors, and exceptional hospitality career opportunities for our team members. All Stonebridge openings are projected to close within 30 days of the original posting date. Please submit your applications by then. Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.