IT Service Desk Analyst III

Role Overview The IT Service Desk Analyst III is responsible for responding to IT Service Desk incidents and requests, providing efficient service in support of PCs, software, printers, and related peripheral devices, and escalating security issues. What You Will Do Respond to calls, self‑service tickets, emails, and chats; log end‑user questions and problems; track issues through to resolution; and provide network and computer technical support remotely. Why It Might Be a Fit This role requires strong communication skills, problem‑solving abilities, and a working knowledge of enterprise‑wide service delivery procedures. The ideal candidate will be able to work independently, prioritize tasks, and manage multiple projects simultaneously. Requirements Bachelor’s Degree in Business Administration or related field 5+ years of technology experience 3‑5 years of Client Support Analyst experience IT Service Desk experience ServiceNow management tool experience Knowledge Management experience Microsoft Active Directory, Microsoft SharePoint, Windows7 /10 experience Fiserv Core banking platform experience Remote support applications experience ITIL certification CompTIA A+ and/or Network+ certification Benefits Health insurance Paid time off Retirement plan Learning budget Parental leave Wellness program Relocation assistance #J-18808-Ljbffr Bank United