Store Maintenance, Kealakekua Kona

The primary responsibility of Store Maintenance is to ensure customer and employee safety and satisfaction by cleaning and maintaining a sanitary public and work environment. Store Maintenance also increases customer loyalty by serving as a general handyman who makes structural improvements by handling minor repairs and maintenance throughout the store and around the building.

ESSENTIAL DUTIES

You MUST perform the following duties regularly and up to company standards:

Clean, sweep, and mop offices, stairways, catwalks, employee break room and sales floor daily.

Buff entire sales floor daily.

Sweep and vacuum checkouts and front-end area daily.

Empty trash cans in offices, employee break room and on the sales floor, daily.

Clean break room and refill supplies daily.

Clean rest rooms, refill supplies, and remove trash daily.

Clean, sweep, and mop upstairs and downstairs offices, employee break room, and stairways daily.

Sweep outside stairs, ramp and parking lot daily.

Clean windows, glass doors and mirrors daily.

Wipe down all display cases daily.

NON-ESSENTIAL JOB DUTIES

In order to provide the best possible service to our customers, the following duties are also required on an as-needed basis, during slow periods, or upon instruction by a supervisor, manager or designated personin-charge.

Promptly and efficiently greet, thank, offer assistance, and meet the needs of all customers.

Poison weeds and trim hedges as needed.

Scrub bathroom floors and walls, and outside sidewalk and ramp as needed.

Wash all trash cans as needed. Clean and maintain shopping carts and baskets as needed.

Repair walls, floors, lights, etc. and paint as needed.

Assist with setting up for sidewalk events.

Perform other duties as required.

CUSTOMER SERVICE EXPECTATIONS

All associates are required to provide our customers with World Class Service with a local touch.

GREET all customers (be friendly, smile and make face-to-face eye contact).

HELP all customers (listen and pay attention; be courteous; be knowledgeable about product location, services offered and store hours; offer alternatives if a product is out of stock; take the customer to the product, etc.).

Personalize the customers shopping experience (make small talk, offer meal suggestions, explain current store promotions, etc.).

THANK all customers (show appreciation and offer a parting comment).

WORKING CONDITIONS

Continuously perform most duties in an air conditioned building where it may be dirty, noisy and dusty when cleaning floors and collecting trash.

Frequently work around fumes from chemicals, paint, and exhaust from the buffing machine.

Occasionally work outdoors where the temperature and weather varies (hot, cold, humid, sunny, rainy, etc.) to sweep the parking lot and perform building and yard maintenance duties.

Seldom work in a poorly ventilated area when performing duties in the back rooms, and in extremely cold temperatures when assisting perishable departments with maintenance.

WORK HOURS

Generally be available for work 7 days a week and holidays, from store open to close.

EQUIPMENT USE

Frequently need to use buffer, scrubber, vacuum, dust mop, wet mop, mop bucket, broom and dustpan for cleaning duties.

Occasionally need to use rubber/vinyl gloves, paint, chemical solutions and cleaning agents for maintenance and various cleaning and yard duties; Use ladder to retrieve supplies, paint building, and change light bulbs; Use power tools to perform building and equipment maintenance; Drive forklift to assemble walls for sidewalk events.

SAFETY EQUIPMENT

Continuously wear a back support belt when performing all job duties.

MENTAL, PHYSICAL AND COMMUNICATION DEMANDS

MENTAL Continuously need to pay attention to detail, concentrate well, and be alert when performing all duties, especially when working around customers and moving vehicles; be able to work efficiently, even with frequent interruptions. Occasionally need to use mathematical abilities to safely measure chemicals.

PHYSICAL Continuously need to stand, walk, handle and use corrected vision when performing all job duties. Frequently need to have good depth perception and a wide field of vision when operating machines such as the buffer, scrubber, vacuum, forklift, and various power tools, and when working around moving vehicles. Occasionally need to bend, kneel and reach when retrieving equipment and merchandise, and when performing cleaning duties; Push and pull up to 500 lbs. when buffing floors; Lift and carry up to 25 lbs. when discarding trash; Climb and balance to retrieve supplies, paint, clean ceiling and vents, and change light bulbs; Walk up/down stairs to do repairs and maintenance.

COMMUNICATION Frequently need to listen, talk to, and understand supervisors and co-workers when doing all job duties. Occasionally need to read instructions on chemical and cleaning labels to assure the safety of customers and co-workers; Read messages from co-workers and supervisors; Write when logging supplies taken for store use; Talk to customers and provide service.

Skills and Knowledge:

Must have basic math skills and knowledge in building, equipment and yard maintenance. Must be able to multi task to accomplish work on time, be able to communicate effectively both orally and in writing, and be able to work under minimal or no supervision.

Education and Experience: None.

Age Restrictions:

Must be at least 16 years of age to work in a walk-in freezer or chill box, and use a case cutter, knife and clippers.

Must be at least 18 years of age to operate a buffer, chain saw, power tools, and any other power driven equipment.

CHARACTER TRAITS AND PERSONAL WORK VALUES

Personal Traits To promote good working relationships with co-workers, customers and vendors.

o Have a friendly, cheerful, pleasant demeanor, characterized by a strong desire to please customers and co-workers and serve them well.

o Maintain a positive attitude toward work, vendors, co-workers, supervisors and customers.

o Be service oriented toward customers and fellow co-workers.

o Be a good listener, patient and understanding of customers and co-workers.

o Be honest and trustworthy. Use good judgment.

o Be neat and clean, in appearance and work habits.

Work Habits To promote a productive work environment.

o Greet, Help and Thank all customers. o Handle customers complaints and concerns with tact.

o Maintain a good attendance record.

o Be punctual and committed to work when scheduled.

o Be focused on task and detail-oriented.

o Show initiative. Always keep busy. Be a self-starter.

o Be efficient and productive, while producing quality work.

o Be flexible, versatile, organized, methodical and conscientious.

o Be able to work under pressure and meet deadlines.

o Be able to follow work procedures and policies (e.g. safety and security practices).

o Create and maintain clean, safe and pleasant work environment for everyone.

o Be a team player and work well with others.