Medical Front Desk Associate

Job Description

Job Description

Salary:

Medical Front Desk Receptionist (High-Performance Role Not for Everyone)

Health Star Clinic
Prattville, AL

About Us

We are afast-paced, high-volume Chiropractic office, family-owned for over 20 years. We are known throughout Montgomery and surrounding areas forexceptional customer service, strong systems, and results-driven patient care.

We are not looking for someone to fill a seat.
We are hiring anall-star who can perform under pressure, communicate with confidence, and execute at a high level every day.

Read This First Who This Role Is NOT For

Donotapply if you:

• Dislike being on the phone or speaking with people frequently
• Struggle with multitasking or working in a fast-paced environment
• Are uncomfortable discussing money or collecting payments
• Need constant direction instead of following established systems
• Lack energy, urgency, or professionalism in your communication
• Are unwilling tomemorize phone scripts and use them consistently
• Are unwilling toproactively call patients who have missed appointments or are not following through with their care plans
• Bring negativity, distractions, or cannot commit to showing up for a reliable consistent work schedule.

This is ahigh-responsibility, high-expectation role. The front desk drives the success of the entire office.

Position Overview

Your primary responsibility is todrive patient compliance and schedule adherence.

You must be able to:

• Confidently communicate the importance of following the doctors treatment plan
• Ensure patients areproperly scheduled for all necessary visits
• Maintain control of the schedule while delivering an exceptional patient experience

You will be on the phonea significant portion of the day. This requiresstrong phone presence, excellent tone, and consistent professionalism.

Core Responsibilities

Patient Communication & Influence

• Communicate clearly and confidently with patients about their care plan
• Guide patients toward scheduling and maintaining recommended treatment
• Maintain apositive, energetic tone that is heard over the phone
• Provide thehighest level of customer serviceat all times
• Usestructured phone scriptsand communication frameworks consistently

Front Desk Execution

• Greet patients with professionalism and energy
• Check patients out and schedule follow-up visits according to protocol
• Handle all scheduling and rescheduling efficiently and accurately
• Manage ahigh volume of incoming and outgoing calls daily
• Proactively contact patientswho have missed appointments or fallen off their care plan

Financial Responsibilities

• Collect payments at time of service confidently and professionally
• Answer basic billing questions related to charges and payments
• Ensure financial and service entries are accurate and complete

Team Coordination

• Communicate with team members regarding:
  • Referrals
  • Authorizations
  • Patient record and statement requests

Operational Accuracy

• Ensure patient charts, services, and financials are recorded correctly
• Confirm appointment reminders are being sent consistently
• Follow all office systems and protocols without deviation.
• Performance Expectations (KPIs)
  • Patient Scheduling Compliance(patients scheduled according to care plans)
  • Reactivation / Reschedule Rate(missed appointments recovered)
  • Call Performance(volume + quality + professionalism)
  • Collections at Time of Service
  • Schedule Efficiency(minimizing gaps in provider schedules)
  • Patient Experience & Retention
• This role is measured. Top performers consistently meet or exceed:

Non-Negotiable Requirements

• Excellent communication skills(verbal and phone-based)
• High energy with a positive, engaging personality
• Ability to handleconstant patient interaction without burnout or attitude shifts
• Strong attention to detail and ability to follow structured systems
• Comfortable handlingmoney conversations and collections
• Professional grammar and phone etiquette
• Willingness tomemorize, follow, and execute communication scripts at a high level

Preferred (But Not Required)

• Experience in a medical or chiropractic office
• Experience with scheduling systems or EHR software

Work Schedule

• Monday Thursday: 8:30 AM 1:00 PM, 3:00 PM 6:00 PM
• Friday: 8:00 AM 1:00 PM
• Every other Saturday: 9:00 AM 11:00 AM

Hiring Process (Strict)

Professional references are REQUIRED and must be submitted with your application.

Applications without references willnotbe considered.

Process:

1. Application + references reviewed
2. Qualified candidates selected for aphone interview
3. Top candidates invited for anin-person interview

Who Will Excel Here

This role is ideal for someone who:

• Naturally takes control of conversations in a professional, helpful way
• Thrives in astructured, high-accountability environment
• Brings consistent energy, focus, and urgency every day
• Takes pride in performance, not just participation
• Compensation & Performance Bonus Structure
• Performance-Based Bonus (Bi-Weekly):
  This position includes a bi-weeklybonus tied directly to KPIs. High performers are rewarded for results.
• Base Pay:Competitive hourly rate (based on experience)