Program Director/Clinic Manager

Job Description

Job Description

West County Medical

We are an accredited substance abuse treatment provider.

Join our mission to provide substance use disorder services for the purpose of improving quality of life, instilling hope, and helping all people reach their full potential.

Motto: Patients Come First

Guiding Principle : Our clinic provides an environment enabling physicians, counselors, patients, and all staff members to work as a team with mutual respect and dignity throughout the recovery process.

If you are looking for an opportunity to thrive in a motivating, challenging, and diversified work environment where you can express your creativity, we invite you to connect with our company. Email us today to schedule an interview.

We are a company of second chances and encourage everyone to apply and join our amazing team.

Title: OTP Program Director/Clinic Manager

Location: 100 E Market St. Long Beach, CA 90805

Reports To: Compliance Officer

Time/Status: Regular/Full Time Early Morning 8-hour shift – Monday through Friday

Overview of Position

Under the supervision of the Director of Healthcare Services, the Substance Abuse Program Director/Clinic Manager is responsible for the day-to-day Opioid Treatment Program (OTP) clinic operations, including supervision of all clinic staff. This is an onsite position.

Duties and Responsibilities

Supervise the day-to-day operations of the clinic.

· Follow and monitor compliance with the company policies and procedures, state, county and federal regulations and accreditation standards.

· Conduct and monitor Performance and Quality Improvement (PQI) and DHCS (Quality Assurance (QA)) activities within the timeframes as required by applicable federal and state regulations, Council of Accreditation (COA), County Contracts, Healthcare Insurance Contracts, and Company Policies such as:

1. Patient Intakes, Patient Discharge Planning

2. Initial and Updated Needs Assessment(s), Initial and Updated Treatment Plan(s)

3. Justification for Continued Treatment, Case Management and Recovery Services

4. Ensure accurate records of all sessions for appropriate billing, and perform fraud prevention activities

5. Upholding of Patient Rights.

· Work with Compliance Analysts and Supervisors in the following areas:

1. Interview candidates for new hires within the clinic staff

2. Review Employee Handbook with new hires

3. Conduct trainings, meetings, clinical supervision and case conferences in accordance with the company’s monthly program requirements

4. Establish and update referral resources

5. Attend Manager Meetings

· Monitor the productivity of staff and clinic census

· Promote and market clinic using organizational flyers, leaflets, business cards, etc.

· Monitor the finances of the OTP clinic

· Maintain strict confidentiality and HIPAA guidelines

· Establish and maintain effective and professional relationships with patients, consumers, employees, and the community

· These duties are not all inclusive, other duties as assigned

Knowledge, Skill, and Ability

· Excellent verbal and listening skills

· Ability to supervise case managers/counselors and review their case files on a regular basis

· Understand crisis management and effectively utilize de-escalation techniques

· Demonstrate good decision making in dealing with safety issues and with aggressive and/or intoxicated patients, if required

· Outstanding analytical and problem-solving skills

· Mediation, negotiation, and conflict resolution skills

· Emergency response skills

· Proficient computer skills

· Ability to prepare reports when asked in a timely manner and otherwise meet company-imposed deadlines

Qualifications

• Hold a Bachelor's Degree in counseling, psychology, social work, or possess at least 4 years clinical experience providing counseling services in an OTP setting, or 3 years of management experience in a social services field providing OTP services.
• Possess an Alcohol & Drug Counselor license, certification by a state-approved “Certifying Organization” recognized by the Department of Health Care Services.
• Maintain compliance with the requirements for continuing education hours and/or units (CEH or CEU) as determined by the Department of Health Care Services.