Quality Engineer

Quality Engineer

Join a growing manufacturing team where you'll play a key role in driving quality, solving complex problems, and ensuring customer satisfaction from production launch through ongoing operations.

Job Title: Quality Engineer Location: Heber Springs, AR Salary: $60,000 - $90,000

What You Will Be Doing

• Serve as the primary quality contact for assigned customers, ensuring product requirements, specifications, and performance expectations are consistently met.
• Build strong customer relationships through regular communication and on-site visits, proactively identifying and resolving potential quality concerns.
• Support new product launches, production validation activities, and ongoing manufacturing operations to ensure successful product performance.
• Lead customer complaint investigations and corrective action efforts using Root Cause Analysis, 8D, 5-Why, and other structured problem-solving methodologies.
• Coordinate containment activities, material dispositions, and return authorizations for suspect or nonconforming product.
• Act as the first point of contact for customer quality concerns, driving timely resolution and effective communication.
• Prepare, submit, and maintain PPAP documentation and other quality-related customer requirements.
• Manage customer deviations, process change requests, and tooling approvals as required.
• Monitor customer scorecards, feedback, and performance metrics while driving continuous improvement initiatives.

What You Need for this Position

• Experience in a Quality Engineer role within a manufacturing environment.
• Strong working knowledge of AIAG Core Tools, including PFMEA, Control Plans, MSA, PPAP, and SPC.
• Hands-on experience with Root Cause Analysis, 8D, 5-Why, and other structured problem-solving techniques.
• Experience supporting customer-facing quality issues and corrective actions.
• Knowledge of ISO 9001 and/or IATF 16949 quality systems; Internal Auditor certification preferred.
• Strong Microsoft Office skills, including Excel, Word, and PowerPoint.
• Excellent communication skills with the ability to build relationships internally and with customers.
• Detail-oriented with a continuous improvement mindset and a passion for solving complex quality challenges.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off & Holidays
• Life Insurance
• Career Growth Opportunities
• Training & Professional Development
• Stable, Growing Global Manufacturer