IT Support Specialist

Job Description

Job Description

IT Support Specialist / SharePoint Support

Location: Travis Air Force Base, California
Customer: David Grant Medical Center (DGMC), 60th Medical Group

Position Summary

The IT Support Specialist / SharePoint Support position provides technical support for users, systems, and network-connected devices supporting healthcare operations at David Grant Medical Center and associated supported facilities. This position is primarily focused on customer and technical support activities while also providing SharePoint administration, content management, and collaboration support.

The successful candidate will provide hands-on support for end users, troubleshoot hardware and software issues, support system access and account management, assist with equipment deployments and upgrades, and maintain SharePoint resources that support organizational communication and knowledge management.

Essential Duties and Responsibilities

Primary Responsibilities

• Provide Tier I and Tier II technical support to end users.
• Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, scanners, mobile devices, and peripheral equipment.
• Diagnose and resolve hardware, software, operating system, and application issues.
• Create, update, monitor, and close service requests and work orders.
• Support software installations, updates, patches, and system upgrades.
• Assist users with account access, permissions, and system-related issues.
• Support inventory management, equipment accountability, and asset tracking activities.
• Assist with workstation deployments, relocations, and equipment refresh efforts.
• Provide end-user training and technical guidance as required.
• Maintain technical documentation, continuity books, and knowledge resources.
• Support compliance with DHA, DoD, HIPAA, cybersecurity, and information assurance requirements.
• Participate in outage response, troubleshooting, and operational support activities as required.

Secondary Responsibilities

• Maintain organizational SharePoint sites, pages, libraries, lists, and permissions.
• Assist end users in the development and maintenance of site content, templates, and organizational resources.
• Troubleshoot SharePoint access, permissions, and functionality issues.
• Support collaboration and knowledge management initiatives.
• Provide SharePoint user support and basic training.

Minimum Qualifications

• Minimum of two (2) years of experience supporting Air Force Medical Information Systems.
• Familiarity with Medical Community of Interest (Med-COI) and Defense Health Agency (DHA) network environments.
• Experience providing desktop support, help desk support, customer support, or technical support in an enterprise environment.
• Experience troubleshooting Microsoft Windows operating systems and Microsoft Office applications.
• Working knowledge of Active Directory, account management, and system access administration.
• Experience supporting SharePoint sites and users.
• Strong customer service and communication skills.
• Ability to work independently and effectively within a team environment.

Required Certifications

• Must meet applicable DoD 8140 Cyber Workforce qualification requirements for the assigned work role.
• Security+ certification or approved equivalent required.
• Must maintain all certifications required to perform assigned duties.

Security Requirements

• Must successfully meet all Government suitability, background investigation, and system access requirements.
• Candidates must be capable of obtaining and maintaining a Secret security clearance should mission, customer, or contract requirements necessitate such access.
• Must comply with all HIPAA, Privacy Act, cybersecurity, and information assurance requirements applicable to military medical facilities.

Desired Qualifications

• Experience supporting Military Treatment Facilities (MTFs).
• Experience supporting DHA or Air Force medical networks.
• Knowledge of MHS GENESIS and related medical information systems.
• Experience with Remedy or enterprise ticketing systems.
• Experience supporting mobile devices and telecommunications equipment.
• Familiarity with records management and information assurance requirements.

Work Environment

• Full-time onsite position located at David Grant Medical Center, Travis AFB, California.
• Work is performed in a healthcare and military operational environment.
• Regular interaction with medical, administrative, and technical personnel.
• Position may require occasional support outside normal duty hours to assist with outages, upgrades, or mission requirements.

Sumaria is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or protected veteran status.

Sumaria is a Full Lifecycle Engineering, Technical Services and Professional Solutions company in support of the Warfighter, supporting modernization, high end services and next generation capabilities in contested domains. Sumaria has been a trusted partner to U. S. Department of Defense for more than 40 years, providing Lifecycle Systems Engineering, Advisory & Analysis/SETA, C5ISR and Enterprise Information Technology solutions. With expertise to lead, insight to deliver and commitment to succeed; we staff each mission with a carefully selected team of seasoned professionals. We're Headquartered in Dayton, and have regional offices across the nation.

Sumaria Systems only provides engineering services to the federal government and does not provide professional engineering or surveying services to the public within the meaning of Ohio Revised Code Section 4733.16.