Customer Service Manager - Aviation MRO

Salary: Competitive and dependent on experience – $80,000 - $110,000 (open to above) for a strong candidate Our client is seeking an experienced Customer Service Manager to join its growing Florida operation. The company specialises in the inspection and repair of engine components and other OEM-approved MRO services to commercial and military aviation customers. This is a hands-on leadership role combining customer account management, repair-order control, production coordination and team supervision. You will act as the key link between customers and internal operations, ensuring clear communication, realistic commitments and the effective delivery of repair orders. What you'll be doing Manage customer accounts, expectations and day-to-day communication Review purchase orders and repair requirements for accuracy and completeness Lead and support the small customer service team Track repair orders, turnaround times and operational commitments Coordinate with production, inspection, engineering, materials and shipping teams Identify and escape technical, material or production delays Provide customers with quotations, progress updates and delivery information Coordinate urgent, international and AOG shipments Manage complaints, warranty returns and investigation follow-up Maintain traceable records covering approvals, scope, cost and delivery What they're looking for You will ideally have customer service, account management or repair-order experience within one or more of the following environments: Aviation MRO or FAA repair station Engine or component repair Airline engineering or maintenance Aerospace manufacturing Experience working with CFM56 engines or engine components would be particularly valuable, but not essential. You should be confident managing multiple priorities, communicating with demanding aviation customers and balancing urgent requests against production capacity and regulatory requirements. What's on offer Competitive salary based on relevant experience Fully paid employee health insurance Partially paid dental coverage 401(k) with a 3% company match Two weeks' vacation The opportunity to join a growing FAA-, EASA- and CAAC-certified aviation business This role would suit an experienced aviation MRO professional who enjoys owning customer relationships, solving operational issues and leading a service team in a fast-paced repair environment. #J-18808-Ljbffr