Auto Body General Manager

Body Shop General Manager

The Body Shop General Manager is the leadership position for all body shop personnel. Responsible for shop operational performance, customers, and shop organization. The Manager is experienced in the industry, understands all elements of the repair process including insurance industry guidelines, and focuses on delivering superior customer service. The Manager cultivates an environment that ensures growth and developmental opportunities for all teammates.

· Ensures they have the right talent in place and continually looking for upgrade opportunities

· Lead the team in production goals by setting team direction to maximize sales and profitability targets

· Models and holds team accountable for outstanding customer service

· Educates and trains the teammates of the shop and customers about the collision repair process according to the standards established by I-CAR and OE vehicle manufacturer. This includes insurance repair processing, payment procedures, repair and refinish techniques, parts options and approximate repair time

· Reinforces the understanding of technical knowledge and tools with their team.

· Solid understanding of estimating process and system.

· Prepares estimates in accordance with insurance company guidelines and accepted industry standards.

· Communicates with insurance appraisers for the repair process, updates customers on repairs.

· Oversees the daily process associated with shop management based on company policies, holding themselves and shop teammates accountable to complete the tasks identified in the operating model.

· Measures quality standards by inspecting both in-process repairs and pre-delivered repairs. Perform quality control checks before and after the vehicle is painted and conducts quality control checks before delivery of vehicle owner.

· Demonstrates a high level of service with all insurance accounts in order to maintain those vital business relationships.

· Excels in a competitive environment while maintaining positive morale throughout the shop

· Ensures safety and compliance regulations are adhered to according to company standards

· Coach and develop teammates for future growth in the company

· Makes hiring decisions based on the ability to recognize performance gaps due to staffing needs and a thorough interview process of prospective employees to determine best applicant for position based on skills, knowledge, and abilities required to perform the job.

· Assigns labor and participates in HR-related activities for all center employees.

· Other duties as assigned.