Part-Time Customer Service Representative - Healthcare

Job Description

Job Description

Volt is immediately hiring for Part-Time   Customer Service Representatives  in Cary NC.

• Great work-life balance with only two scheduled workdays per week
• Consistent part-time schedule (Monday and Tuesday 8:00am - 4:30pm)
• Competitive Pay

As a Customer Service Representative, you will:

• Serve as the primary contact for inbound patient and customer calls regarding prescription status, billing inquiries, and general account information.
• Make outbound calls to schedule medication deliveries and collect payment information.
• Accurately update patient profiles and records to support timely medication distribution.
• Respond to customer inquiries and escalate complex issues to the appropriate healthcare or support teams.
• Document detailed and accurate progress notes within internal systems.
• Provide updates regarding prescription refills, shipment status, insurance verification, and invoice requests.
• Assist patients during refill scheduling and transfer clinical questions to pharmacists, nurses, or other healthcare professionals as needed.
• Identify and report adverse events (AEs) and product complaints (PCs) according to company procedures.
• Maintain a high level of customer satisfaction while meeting productivity and quality standards.
• Perform additional administrative and customer service duties as assigned.

This is a part-time opportunity.

Work Schedule: Mondays and Tuesdays only from 8:00am - 4:30pm

Training Schedule: 9:00am - 5:30pm for 8-12 weeks ON-SITE;  then the possibility of hybrid work

The ideal candidate will have:

• Minimum 1 year of recent high-volume call center experience
• Minimum 1 year of customer service experience
• Strong phone communication and active listening skills
• Experience handling inbound and outbound calls
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Strong data entry and documentation skills
• Ability to multitask in a fast-paced environment
• Excellent organizational and problem-solving skills
• High attention to detail and accuracy

Preferred Qualifications:

• Healthcare, pharmacy, medical office, or patient support experience
• Administrative/clerical experience
• Experience with filing, scanning, photocopying, and record maintenance
• Familiarity with insurance verification and healthcare customer service processes

Pay Rate: $20.00 - $20.40 per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email View email address on ziprecruiter.com or call View phone number on ziprecruiter.com. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.  The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Innova Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at volt-information-sciences-privacy-policy.pdf