Retail Warehouse Associate

Job Description

Job Description

ABOUT THE LUCAS MUSEUM OF NARRATIVE ART

Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling.  Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career. 

Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces.  

Reporting to the Manager, Retail Warehouse, the Retail Warehouse Associate plays a vital behind-the-scenes role within the Revenue & Engagement department, supporting the Museum’s retail experience. As a steward of merchandise, this position ensures items are received, handled, and delivered with care and precision while maintaining a seamless flow of inventory from the warehouse to the museum store. 

This role also serves as a trusted driver, responsible for the safe and timely transport of goods between locations, upholding high standards of safety, reliability, and operational excellence. 

• Receive and inspect incoming shipments, verifying quantities, condition, and alignment with purchase orders, packing slips, and transfer documentation 

• Unpack, label, and organize merchandise to preserve product integrity, accessibility, and efficient stock flow 

• Maintain accurate inventory records through cycle counts, audits, and timely updates in inventory management systems or handheld devices 

• Replenish the museum store in a timely manner, partnering with store staff to support merchandising priorities, launches, and seasonal product flow 

• Pick, pack, and prepare merchandise for internal transfers, store requests, and customer fulfillment with accuracy and efficiency 

• Process damaged goods, returns, and discrepancies according to established procedures, escalating issues as needed 

• Help reduce loss and shrink by handling merchandise carefully, maintaining secure storage practices, and reporting variances promptly 

• Uphold a clean, organized, and safe warehouse environment that reflects operational excellence and supports OSHA-compliant practices 

• Load and unload goods with care, recognizing the value and craftsmanship of each item 

• High school diploma or GED equivalent required 

• Valid CA Driver License 

• 2+ years of experience in warehouse, retail, logistics, or a related operational environment 

• Ability to lift to 50 lbs. and perform physical tasks in a fast-paced environment 

• Forklift certification (or ability to obtain) preferred 

• Familiarity with inventory systems, handheld scanners, and stock management practices 

• Strong attention to detail, organization, and accuracy in receiving, stocking, and fulfillment tasks 

• Reliable, team-oriented, and able to communicate effectively across warehouse and retail operations 

• Knowledge of health and safety standards and maintaining OSHA-compliant operations in California 

WORK ENVIRONMENT 

• This role is performed primarily in a public-facing museum retail environment with frequent interaction with visitors, staff, vendors, and other museum departments. 

• The retail space may be active and fast-paced, particularly during weekends, holidays, exhibitions, programs, and special events. 

• May require early mornings, evenings, weekends, and holidays. 

PHYSICAL REQUIREMENTS 

• Ability to stand and walk for extended periods of time during scheduled shifts. 

• Ability to lift, carry, unpack, and restock merchandise up to 30 pounds, including shipment boxes, inventory, retail fixtures, displays, point-of-sale equipment, and other store supplies. 

• Ability to bend, reach, climb step stools as needed, and perform repetitive motions associated with POS operation, packaging, tagging, and merchandising. 

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. 

EQUAL OPPORTUNITY AND OUR COMMITMENT TO DEAIB

The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged.

The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.

***************************************************************************************************************

MISSION AND VISION

The Lucas Museum of Narrative Art is dedicated to the art of illustrated stories. Our mission is to inspire and connect people through the exploration of visual stories and their influences in society. 

VALUES

Our internal and external practices are shaped by the following beliefs and behaviors.

People First : We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what they find emotional in works of art.

Inspired: We believe that art can move you to feel, think, reflect, and act.

Collaborative: We believe that nimble thinking and working together yield exponential results.  

STRATEGIC PRIORITIES

Narrative Art:

Amplify the social impact of storytelling and illustration. 

Community:

Connect to a broad and diverse public.

Operational Excellence:

Create a healthy and durable institution. 

All staff at the Lucas Museum of Narrative Art lead through a deep commitment to diversity, equity, and inclusion, both within the Museum and with the communities that we serve.

Salary and titles will be assigned commensurate to the successful candidates’ education and experience. An attractive compensation package will be offered to the successful candidate(s).