Service Advisor

Job Description

Job Description

The Service Advisor actively participates in achieving the objectives of the branch. They handle most of the administrative matters, welcomes and informs customers, and is assisting the Service Manager in the day-to-day management of the branch.
This position is on-site at our Bronx Branch location.

ADMINISTRATION:

· Physical and telephone reception of customers, suppliers and drivers

· Transfer of incoming calls/emails to the right person or department

· Manage mail received/to be posted at the branch

· Order office supplies and maintain sufficient inventories

· Manage waste & scrap collection, with the help of the Mendon Parts Department

· Manage archive and storage of documents

· Manage stationary orders

· Branch maintenance and cleaning

FLEET:

· Conduct daily yard checks and record the correct position of the vehicles in Igloo,

give a report to the service Manager and Branch Manager

· Visually review vehicles to ensure all compliance stickers and graphics are in place

and up to date, and send the request if any are needed

· Update and upload permits and emission dates in Igloo

· Coordinate with customers for the scheduling of inspections and preventative

maintenance

RENTALS:

· Manage rental/replacement trucks requests and create rental agreements in Igloo

· Verify business legitimacy & proof of insurance before rentals

· Complete check-out and check-in process (documents and pictures) for any rentals,

and record any additional damage or missing fuel

· Inform the service manager if repairs are needed on a vehicle

SERVICE: 

· Create work orders for vehicles coming in the shop

· Prepare and send POs to suppliers or Mendon Parts Department 

· Give regular updates to customers on the status of their vehicles in the shop

At least one year of shop experience (truck or automotive)

Communication: Communicates well, has good listening skills

Computer Skills: Skilled with computers, takes advantage of new technology, learns new tools quickly, uses technology to enhance job performance

Customer Service: Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers

Dependability: Meets deadlines, works independently, accountable, maintains focus, punctual, good attendance record

Interpersonal Skills: Builds strong relationships, is flexible/adaptable, works well with others, solicits feedback

Job Knowledge: Understands facets of job, aware of duties and responsibilities, keeps job knowledge current

Performance-Safety/Security: Adhering to and encouraging others to be cognizant and compliant of safety and security measures within the organization. Observes safety and security procedures. Determines appropriate action beyond guidelines. Uses equipment and materials properly

Quality: Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve product/services

Teamwork: Accountable to team, works to meet established deliverables, appreciates view of team members, respectful

Technical Skills: Maintains current understanding of technical processes/equipment, uses technology to increase performance/productivity