Care Manager

Pay: $80,000.00 - $100,000.00 per year + Bonus Role: Care Manager Job Type: Full-Time Location: Houston, TX Reports to: President Collaborates closely with: CEO Office: 5251 Westheimer Rd #440, Houston, TX, 77056 ABOUT US Homewatch CareGivers of Houston Galleria is a nationally recognized, locally owned home care agency ranked #1 in Houston and Top 10 in the U.S. by Home Care Pulse. We specialize in providing exceptional care to discerning families with high expectations; and we're proud to lead the market in professionalism, compassion, and trust. As we continue growing rapidly, we are seeking a Care Manager to play a key role in the execution and oversight of client care. ABOUT THE ROLE This is a leadership role that blends client-facing expertise with team leadership and operational orchestration. You will serve as the face of our agency for families, ensure care plans are executed with excellence, and lead care-related decisions across the business. This role is ideally suited for someone who thrives on navigating complex family care situations, serving as a trusted guide for families, and ensuring care coordinators and caregivers deliver at the highest standard. This is a highly hands‑on role that requires responsiveness, decisiveness, and follow‑through; including family consultations, communication, and active problem‑solving in real time. CORE RESPONSIBILITIES Client Care Leadership Conduct in‑home consultations and design customized care plans Serve as the primary contact for families; especially those with high expectations or complex needs Ensure care is delivered according to plan, especially during the critical first few weeks of service Proactively monitor and address care quality and client satisfaction over time Manage escalations and difficult family situations with empathy Match clients with the right caregivers by collaborating closely with the scheduling and HR teams Build trusted, ongoing relationships with caregivers to support their success and accountability Lead and support Care Coordinators (you don’t handle scheduling, but you drive the direction) Provide coaching, recognition, and clear expectations to help caregivers perform at a high level Conduct regular check‑ins with caregivers to reinforce professionalism and service standards Oversee client care through periodic quality visits and collaborate on caregiver development in the field. Representation & Growth Represent the agency with polish and professionalism to clients, referral partners, and in the community Speak at local industry events, community engagements, or professional panels as needed Contribute actively to office culture; modeling values, mentoring others, and reinforcing accountability Help scale our care management infrastructure as the agency grows WHO WE'RE LOOKING FOR You're a seasoned care professional with a leadership mindset, an empathetic heart, and a structured approach. You bring executive‑level presence, poise, and clear judgment to complex care situations and sophisticated family dynamics. You thrive on delivering excellence and helping others do the same. We are looking for someone who brings energy, initiative, and genuine commitment to their work. Someone who wants to be part of a team that is passionate about setting the gold standard in home care. If you take pride in going above and beyond for families, guiding others, and helping raise the bar across the board, you will thrive here. This is a hands‑on leadership role, and your ability to lead by example will shape both outcomes and culture. REQUIRED QUALIFICATIONS 7+ years of relevant experience in aging services, such as: care management for seniors or adults with chronic conditions, geriatric social work, hospital case management, or home care, private client services, or care navigation Excellent verbal and written communication skills; must be highly presentable in client‑facing settings Strong documentation and problem‑solving skills Extremely organized, responsive, and consistent High emotional intelligence and ability to manage family dynamics Demonstrated ability to manage multiple active cases simultaneously while remaining highly responsive to families, caregivers, and internal teams Valid driver's license and reliable vehicle (mileage reimbursed) PREFERRED RN, LVN, LCSW, MSW, or care manager certification (e.g., CMC, CCM) PERFORMANCE EXPECTATIONS Strong client onboarding and sustained satisfaction through care oversight Leadership in developing internal care processes and growing the team Compliance readiness through accurate documentation and admin support Growth driven by successful intakes, client trust, and referrals BENEFITS Medical, dental, and vision insurance Performance‑based bonus opportunities Paid time off (15 days) 401(k) Paid holidays Mileage reimbursement for client‑related travel Hybrid work structure (office and field‑based with some flexibility) Ongoing professional development and advanced training High trust, mission‑driven culture with hands‑on leadership support Career growth path toward the Director of Care and leadership roles WHY JOIN US Be the custodian of client care quality at a nationally recognized agency Represent a brand ranked #1 in Houston and trusted by families with very high expectations Work directly with ownership and help shape the strategic direction of care delivery Grow into a Director of Care role as we expand our care management team Use your expertise to not only serve families but elevate how care is delivered across the organization Receive competitive pay, bonus potential, and mileage reimbursement #J-18808-Ljbffr