Patient Reception Specialist

Job Description Home Location: 18652 McKay Dr., Humble, TX, 77338 The Patient Reception Specialist is responsible for providing patient support and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, trust and drive organizational loyalty. Accountable for welcoming and preparing the patient for their appointment, the Patient Reception Specialist informs patients of relevant and required information for their visit and provides clear communication around the services they are scheduled to receive. Responsibilities Obtain copies of insurance cards, driver's licenses, authorizations, referrals, and other required appointment documentation and appropriately save them in practice EMR Perform demographic and insurance validation, and inform patients of privacy policies and procedures Keep the reception and patient waiting areas clean and organized Other duties as assigned Trust and Interaction Greet all patients and visitors in a professional and welcoming manner Effectively communicate unexpected schedule delays to patients and assist with patient comfort should delays arise Innovative Work Collect patient co-payments, reconcile charges and outstanding balances upon Check-In and submit batches daily Schedule patient appointments/follow-up appointments per established policies and procedures Qualifications Adept in medical terminology and insurance practices Proficient in the use of computer programs and applications including Outlook and practice EMR systems Competent in basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately Knowledgeable of CPT and ICD-10 coding Current BLS certification for healthcare providers preferred High School Diploma/Equivalency required Experience in primary care, family practice, internal medicine, urgent care, or ER preferred Equal Opportunity Employer Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status or any other characteristic protected by applicable federal, state, and local laws. #J-18808-Ljbffr PVH (Tommy Hilfiger/Calvin Klein)