Hardware Management Support Analyst

Title : Hardware Management Support Analyst
Location : Minneapolis, MN
Job Type : Contract (12 Months)
Compensation : $20-25 per hour W2
Industry: Food & Beverage Manufacturing
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About the Role
Our firm is partnering with a well-established, global organization in the consumer products industry to support their end-user technology operations. This role focuses on ensuring employees are equipped with reliable, secure, and well-managed hardware that enables productivity and business continuity. The ideal candidate is customer-focused, detail-oriented, and experienced in managing corporate hardware throughout its lifecycle. Job Description
The Hardware Management Support Analyst is responsible for managing and supporting end-user hardware, primarily laptops and related peripherals. This role oversees hardware deployment, configuration, maintenance, and recovery while providing a smooth and professional experience for employees.
Key Responsibilities:

• Manage the full hardware lifecycle, including deployment, refresh, and retirement of laptops and peripherals, with accurate tracking in asset management systems
• Fulfill hardware requests from intake through approval, configuration, and delivery, meeting established service level agreements (SLAs)
• Image, configure, and validate devices according to enterprise standards, including required software, security controls, and network access
• Provide basic hardware troubleshooting support and collaborate with service desk and walk-up support teams as needed
• Ensure compliance with corporate security, data protection, and hardware return procedures for terminations, leaves of absence, and role changes
• Identify recurring issues or inefficiencies and contribute recommendations to improve processes and the end-user experience

Qualifications
Required Qualifications

• Experience supporting enterprise hardware (laptops, monitors, docks, and peripherals) in a corporate environment
• Strong customer service skills with clear, professional verbal and written communication
• Ability to manage multiple requests and priorities while following defined processes and policies
• Attention to detail and commitment to accurate documentation and asset tracking

Preferred Qualifications

• Familiarity with asset management tools and end-to-end hardware lifecycle processes, including procurement, deployment, support, and retirement

Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary:  How to Apply
Take the first step on your new career path!  To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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