Sr. Operations Manager

Overview The Sr. Operations Manager oversees all budgetary, people development, and operational objectives at the site, leading a team of Operations and Area Managers to meet performance goals and driving results across all areas of the fulfillment center. Responsibilities Lead the development and implementation of quality improvement and process optimization initiatives, including Lean methodologies, to enhance operational efficiency. Manage overall performance of either inbound or outbound operations, including safety, quality, and customer experience. Set and clarify requirements and expectations for Operations and Area Managers; measure performance, provide feedback, and hold managers accountable. Source and nurture ideas from managers; incorporate them into improvement plans for the functional area. Ensure best practices are shared across all departments, shifts, and the network. Collaborate with support staff (HR, Finance, Facilities, Safety, IT, and other Sr. Operations Managers) to secure resources for projects and initiatives. Physical Demands Lift and move totes up to 49 lbs each. Regular bending, lifting, stretching, and reaching both below the waist and above the head. Walk around the FC with great frequency; FCs are over a quarter-mile in length. Stand or walk an average of 5 miles daily. Work in construction/distribution environments that may be noisy, unlit, unheated, or not air‑conditioned. Access all areas of the building (ascending/descending ladders, stairs, gangways safely and without limitation). Qualifications Bachelor's degree or equivalent, or 2+ years of equivalent experience. 7+ years direct management experience, including a salaried workforce, in a manufacturing, production, or distribution environment. Prior experience with performance metrics, process improvement, and Lean techniques. Ability to handle changing priorities and use good judgment in stressful situations. Interest in long‑term career development through assignments in multiple FCs across the nation. Experience with a contingent workforce during peak seasons. Preferred: Bachelor's degree in Engineering, Operations, or a related field; MBA preferred. EEO Statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Benefits & Compensation The base salary range for this position is $135,000.00 – $182,700.00 USD annually. The Amazon package includes sign‑on payments, restricted stock units (RSUs), health insurance, 401(k) matching, paid time off, and parental leave, among other benefits. Location USA, NC, Smithfield – 135,000.00 – 182,700.00 USD annually #J-18808-Ljbffr