Program Support Assistant

Job Title

Program Support Assistant

Duties

Duties and skills needed to be successful in this position include, but are not limited to:

• Enrolls and/or facilitates the process of the enrollment of veterans and/or their family members into the Eastern Colorado Health Care System
• Councils veterans, their dependents, and their beneficiaries regarding all benefits available through the Department of Veterans Affairs, as well as non-VA benefits available through other agencies.
• Responsible for entering personal demographics, health care insurance and income verification into the Enrollment System and other systems as required.
• Explains the types of documents necessary to facilitate timely processing of claims and provides assistance.
• Directly involved in Patient Business Office activities, beneficiary travel, correspondence, decedent affairs, eligibility, medical information, and patient care services to include facility admissions and death cases.
• Supports the clerical and medical staff by serving as a direct contact for veterans and beneficiaries seeking medical treatment, experiencing problems and requesting information.

Promotion Potential:

The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule:

Monday thru Friday 08:00am to 4:00pm

Telework:

Not Authorized

Virtual:

This is not a virtual position.

Position Description/PD#: Program Support Assistant/ PD13689A and PD13688A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized