Shift Leader

Job Description

Job Description

Shift Leader – Jersey Mike’s Subs

Full-Time OR Part-Time | Leadership Role | Growth Opportunity

Jersey Mike’s Subs has been serving A Sub Above® since 1956, beginning in Point Pleasant, New Jersey. Built on a foundation of community, quality, and people, Jersey Mike’s is more than a restaurant—it’s a place where leaders are developed, teams are supported, and customers are treated like neighbors.

We are looking for Shift Leaders who take pride in their work, lead with positivity, and set the standard for exceptional customer service. This role is ideal for someone ready to step into leadership, support store management, and help drive a high-performing, culture-driven restaurant.

As a Shift Leader, you are responsible for supporting the management team and leading the restaurant during your shifts. This includes:

• Coaching and motivating team members to deliver outstanding customer service

• Producing food that meets Jersey Mike’s high quality and consistency standards

• Delivering the complete Jersey Mike’s guest experience

• Leading by example with professionalism, urgency, and integrity

• Managing cash handling and key-holder responsibilities

• Opening and closing the restaurant

• Enforcing policies, procedures, and food safety standards

• Maintaining a restaurant that is noticeably cleaner than others

• Leading and managing a crew of team members

• Participating in local and national marketing initiatives

• Helping build sales through execution, service, and teamwork

• Developing team members for future growth and advancement

• Completing and following the Learning Management System (LMS) training program

• Communicating effectively with the GM, ASM, and Other Managers

• Operating with a strong sense of urgency in a fast-paced environment

• A positive, energetic leader who enjoys working with people

• Someone who leads by example—on food quality, cleanliness, and attitude

• Strong communication and accountability skills

• Ability to multitask and stay focused under pressure

• Commitment to integrity, teamwork, and personal growth

• Pride in wearing a clean, fitted, and professional uniform every shift

• Desire to be part of a community-focused brand that gives back

• Full-time AND Part-time options

• Ability to lift or move up to 50 lbs (reasonable accommodations available per ADA)

• Reliable transportation to and from work

• $15.00–$16.00 per hour + tips

  (average tips add $3–$5/hour)

• Flexible scheduling

• Paid training—we teach you our system

• Growth and advancement opportunities

• Supportive, positive, high-energy work environment

Qualifications

• High school diploma or equivalent

• Must be 18 years or older to operate slicer

• ServSafe / Food Handler certification (or willingness to obtain)

• Willingness to learn, then coach!

• Your effort sets the tone for the entire shift

• Your team looks to you for direction

• Your work directly impacts customer experience

• Your growth actually matters

…then Jersey Mike’s is the place to lead.

Come build great teams, serve great subs, and grow with us.

This website is not operated by Jersey Mike’s Franchise Systems, Inc. Jersey Mike’s restaurants are independently owned and operated franchise locations. Franchisees are independent business owners who set their own wage and benefit programs. Your application will go directly to the franchisee, and all hiring decisions are made at the franchise level.