IT Service Technician - Digital Monitoring Technologies

Job DescriptionJob DescriptionDescription: About voestalpine Signaling USAvoestalpine Signaling USA is part of the globally leading voestalpine Group, a technology and capital goods company renowned for its expertise in steel and metal processing. As a innovator in signaling and diagnostic systems for railway rolling stock monitoring, voestalpine Signaling delivers intelligent, tailor-made solutions worldwide.Our Loveland, Colorado facility serves the North American region, providing comprehensive support across the full lifecycle—from sales and system integration to ongoing service and technical support.Position OverviewThe Remote Monitoring & IT Systems Technician is responsible for supporting voestalpine Signaling's digital monitoring and railroad signaling technologies through a combination of remote system monitoring, technical support, IT administration, data analysis, and field service activities. This role serves as the primary point of contact for customer technical support and plays a key role in ensuring the reliability, performance, and availability of safety-critical monitoring systems deployed across North America.The successful candidate will monitor system health, perform first-level diagnostics and troubleshooting, manage customer-facing backend infrastructure, and support the installation, commissioning, and maintenance of digital monitoring solutions. Working closely with customers, Field Services, Engineering, Operations, and IT teams, the technician will help identify and resolve system issues, analyze performance data, maintain accurate documentation, and contribute to continuous improvement initiatives.This position is ideal for a technically curious and customer-focused professional who enjoys combining IT, networking, data analysis, industrial technology, and hands-on troubleshooting in a dynamic environment. The role offers opportunities to develop expertise in railroad infrastructure, remote condition monitoring, industrial IoT technologies, networking, Linux systems, and advanced diagnostic solutions. Responsibilities / Essential Job FunctionsRemote monitoring of railroad and infrastructure monitoring systems Customer technical support and incident management Linux, Windows, networking, VPN, and database administration Data analysis and performance reporting Error analysis and troubleshooting of electrical, electromechanical, and mechanical systems.Maintain accurate documentation of incidents, service activities, and corrective actions in ticketing and reporting systems.Conduct systems level review of data delivery and quality ensuring to ensure maximum system performance. Installation, commissioning, and field support of monitoring technologies Cross-functional collaboration with Engineering, Operations, and Field Services Support of internal IT systems and customer backend infrastructureSome on-call support may be requiredOther duties as assigned.Travel Requirement: Up to 25% of domestic and occasional international travel for customer support, commissioning, troubleshooting, and training activities. Requirements: Required skillsAssociate degree in Information Technology, Computer Science, Networking, Electronics Technology, or a related field; equivalent experience may be considered.Must be able to read schematics, and mechanical drawingsMust have a high level of self-initiative and able to work independently.Great communication skills and ability to work effectively in a teamProfessionalismAttention to detailAbility to document one’s own workCompetence to self-prioritize jobs as neededHigh aptitude for electrical and mechanical systemsElectrical and/or electronics troubleshooting skillsability to read and understand wiring diagrams and blueprintsValid driver license and the ability to travel domestically and internationallyAbility to comply with FRA drug and alcohol regulationsWorking knowledge of: Linux and Windows operating systemsComputer networking fundamentalsVPN connectivity and remote access technologiesAtlassian software suite experience (Jira, Confluence, ETC)Preferred skills2+ years of experience in technical support, IT systems administration, remote monitoring, field service, or a related technical role, or equivalent experience Linux server administrationFirewall configuration and network securityCybersecurity best practicesSophos security productsPrevious experience with electrical wiring and troubleshootingRailroad ExperienceSensor knowledgeSome technical writing Basic railroad infrastructure knowledge and/or experienceSecond language (e.g. German, Spanish)