Retail Product Manager

Retail Product Manager

The Retail Product Manager advances Ascend's product strategy by leading the discovery, development, launch, and ongoing optimization of products that serve Ascend and its members. This role partners with stakeholders across the organization to identify opportunities, define business requirements, and deliver solutions that support member and organizational objectives. Using data analysis, reporting, and business intelligence tools, the Retail Product Manager evaluates product performance, informs decision-making, and helps strengthen Ascend's overall product portfolio.

Responsibilities include collaborating on the strategy, development, implementation, and optimization of retail, business, and wealth management products throughout the product lifecycle; developing product roadmaps, business cases, and recommendations that align with organizational goals, member needs, and market opportunities; monitoring product performance, member adoption, profitability, and key performance indicators; partnering with Operations, Risk, Compliance, Marketing, Technology, and other stakeholders to support product launches, enhancements, and operational readiness; evaluating market trends, competitive positioning, pricing strategies, and member insights to inform product decisions and portfolio priorities; developing and maintaining dashboards, reports, and analytical tools using Power BI, Excel, SQL, and related technologies to support product management decisions and performance monitoring; translating data and research into actionable insights and recommendations for business leaders and executive stakeholders; managing relationships with vendors and third-party partners that support product delivery and member experience; facilitating cross-functional initiatives, ensuring alignment on priorities, dependencies, risks, and execution plans; mentoring, training, developing other team members to meet the needs of the organization; providing guidance, subject matter expertise, and project leadership across cross-functional teams and stakeholders; conducting industry and market research to identify emerging trends, opportunities, and best practices relevant to Ascend's product portfolio; and performing other duties as assigned.

Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The organization reserves the right to modify, add, or remove duties at any time, with or without notice, to meet business needs.

Education: Bachelor's Degree in Business, Finance, Marketing, or related field is required. Master's Degree in Business, Finance, Marketing, or related field is preferred.

Work Experience: 5-8 years experience in Product Management, Strategy/Planning, Innovation, User Experience, Analytics/Reporting, Research/Testing, or related disciplines within a financial institute is required.

Knowledge, Skills, and Abilities: Strategic Product Management, Product Lifecycle Management, Data Analysis and Business Intelligence, Business, Market, and Financial Acumen, Cross-Functional Leadership and Stakeholder Communication.

Ascend Federal Credit Union