Sr. Site Reliability Engineer

Job Description

Job Description

$110,000 - $155,000 + VIP Bonus

$110,000 - $145,000 / year + Bonus

The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations.

Underpinned by unmatched speed and performance power, we are the trusted backbone that’s taking the insurance industry from friction to flow with Distribution Velocity – speed, performance, and trust - to drive growth at scale.

With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in the AI era.

Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India.

We are seeking a Senior Site Reliability Engineer to own the reliability, scalability, performance, and operational integrity of critical production services. This role is accountable for the full-service lifecycle, from design and deployment readiness through production operations, incident response, and continuous improvement. Reliability is a core engineering responsibility, requiring strong software engineering skills and autonomous operation across AWS, hybrid data centers, and customer-hosted environments.

Roles and Responsibilities:

• Own production services end to end. Accountable for reliability, availability, scalability, performance, and operational health.

• Define and manage SLIs and SLOs, using error budgets to guide delivery decisions.

• Influence of service and system design to improve fault tolerance, observability and operational sustainability.

• Debug complex production issues across application code, services and infrastructure using software engineering practices.

• Perform root cause analysis using logs, metrics, traces, and code-level investigation.

• Build automation and self-healing mechanisms to prevent repeat failures.

• Execute production changes (patching, certificate management, software releases) with safety, automation, and observability.

• Design and operate production observability aligned to service health and customer impact.

• Lead and participate in incident response, for high-severity events.

• Collaborate with engineering, product, architecture, and operations teams.

• Operate with autonomy and sound judgment in reliability decisions.

Qualifications & Requirements

• 8+ years of hands-on Site Reliability Engineering or reliability-focused engineering experience with end-to-end service ownership.

• Proven operation at a senior engineering scope with accountability for reliability outcomes.

• Strong software engineering skills in C#, .NET, Java, Python, React, or similar technologies.

• Practical experience applying SRE principles (SLIs, SLOs, error budgets).

• Hands-on experience with AWS, Kubernetes, CI/CD, infrastructure as code and hybrid environments.

• Strong knowledge of Linux and Windows systems, application platforms and relational databases.

• Bachelor’s or master’s degree in computer science or equivalent experience.

• Participation in an on-call rotation; flexible hours as required.

Knowledge, Skills, and Abilities:

• A fast learner.
• A problem solver.
• Ability to document procedures.
• Able to meet deadlines.
• Good communication skills. Able to deliver the message effectively to a technical and non-technical audience.
• Able to comply with processes and procedures.
• Able to maintain professional composure in any situations.
• Flexible in working extended hours on occasions or as required.
• Exposure in the insurance industry is desired but not mandatory.
• Driven to improve, personally and professionally
• Operate best in a fast-paced, flexible work environment with ability to work in a team.

• High speed internet to accommodate working from home needs.
• Occasional travel to our office location is required.
• Occasional lifting and/or moving up to 10 pounds.
• Frequent repetitive hand and arm movements required to operate a computer.
• Specific vision abilities required by this job include close vision (working on a computer, etc.).
• Frequent sitting and/or standing.

THE VERTAFORE STORY

Over the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we’re proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight— right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers.

The Vertafore Way

Insurance is about relationships, and technology should make those relationships stronger. That’s why, at Vertafore, it’s our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.

· Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.

· Win Together: We work together as one team, showing empathy and respect along the way.

· Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.

· Say It, Do It: We honor every one of our commitments because integrity is important to us.

· Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.

· We Love Insurance: We appreciate the impact insurance has on the world.

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Vertafore is a drug free workplace and conducts preemployment drug and background screenings .

The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.