Systems Engineer

ACI powers the payments ecosystem globally. As a Sr Systems Engineer (EEI II) you will join a diverse, passionate team in Norcross, GA or Omaha, NE, dedicated to ensuring the reliability and availability of production systems in a fast‑paced, technology‑driven environment. Job Purpose The Sr Systems Engineer II independently monitors and maintains production systems to ensure reliability and availability. This mid‑level position focuses on leading incident response, developing automation solutions, implementing monitoring and observability, and mentoring junior engineers while building expertise in operational practices. Essential Functions and Responsibilities System Operations & Incident Management Independently monitor and troubleshoot production systems, applications, and infrastructure. Lead incident response for moderate complexity issues and coordinate resolution efforts. Perform root cause analysis and implement preventive measures. Manage and participate in on‑call rotation providing production support. Execute operational tasks including deployments, maintenance windows, and configuration changes. Automation & Monitoring Develop automation scripts to reduce manual toil and improve operational efficiency. Configure and maintain monitoring, alerting, and observability tools. Implement logging and metrics collection for system visibility. Create and maintain runbooks and operational documentation. Contribute to infrastructure as code and configuration management efforts. Collaboration & Mentorship Mentor junior operations engineers on tools, processes, and best practices. Collaborate with engineering teams on system reliability and operational requirements. Participate in post‑mortems and contribute to continuous improvement initiatives. Share knowledge through documentation, presentations, and team discussions. Qualifications Education Bachelor’s degree in computer science, information systems, or related technical field. Equivalent experience (4+ years) may substitute for degree. Experience 4–6 years of professional experience in operations, DevOps, or infrastructure roles. Proven track record of independently managing production systems. Experience with incident management and troubleshooting complex issues. Payments, financial services, or regulated industry experience preferred. Technical Skills Strong proficiency with operating systems (Linux/Unix and Windows). Experience with cloud platforms and infrastructure services. Strong scripting and automation skills (Python, Bash, PowerShell, or similar). Experience with monitoring and observability tools and practices. Understanding of networking concepts and troubleshooting (TCP/IP, DNS, load balancing). Experience with database administration and troubleshooting. Familiarity with CI/CD pipelines and deployment automation. Knowledge of ITIL or similar operational frameworks. Professional Skills Strong analytical and problem‑solving abilities. Excellent communication skills for incident management and technical collaboration. Self‑motivated with ability to work independently under pressure. Collaborative team player with mentoring capabilities. Preferred Qualifications Experience with containerization and orchestration technologies. Familiarity with infrastructure as code tools and practices. Understanding of SRE principles and practices. Cloud platform certifications. Work Environment Hybrid work model (2–3 days in‑office); multiple office locations available. Minimal travel required, occasional team meetings or training. On‑call rotation participation; occasional extended hours for incident response. Core Capabilities Ensure Accountability: holding self and others accountable to meet commitments. Drive Results: consistently achieving results, even under tough circumstances. Customer Focus: building strong customer relationships and delivering customer‑centric solutions. Cultivate Innovation: creating new and better ways for the organization to be successful. Collaborate: building partnerships and working collaboratively with others. Courage: stepping up to address difficult issues, saying what needs to be said. Legal and EEO Statements Applicants must be currently authorized to work in the United States on a full‑time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future. ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally. #J-18808-Ljbffr ACI Worldwide