Customer Retention Specialist - State Farm Agent Team Member

Job Description

Job Description

Customer Retention Specialist - State Farm Agent Team Member

Position Overview

This is a full-time Customer Retention Specialist career opportunity with Carrie Skinner State Farm in Columbia, MD for someone who wants to grow a lasting career in customer service and insurance. You will receive structured training, ongoing coaching, and a clear path to advance within a supportive office. Candidates who are fluent or proficient in Spanish and English are encouraged to apply.

Responsibilities

• Answer customer inquiries with accurate, timely information about insurance policies
• Handle policy questions, billing inquiries, and coverage changes accurately
• Serve Spanish- and English-speaking customers clearly and accurately
• Resolve service issues with patience and professionalism
• Identify coverage gaps and service needs during reviews
• Follow up consistently to support customer loyalty and retention
• Maintain accurate customer records in the agency system

Qualifications

• No prior insurance experience required
• Fluent or proficient in Spanish and English, preferred
• Excellent listening, empathy, and problem-solving skills
• Organized and detail-oriented with strong follow-through
• Willingness to obtain the required Property and Casualty license
• Positive, professional, customer-first attitude

Benefits

• 401(k) retirement plan with employer match
• Clear career advancement paths
• Supportive, close-knit team environment

Pay range: $42,000-$52,000 per year

This range reflects expected total compensation—including base salary, commissions, and bonuses—when performance goals are met. Base salary varies based on experience and licensing. Commissions are uncapped, and high performers regularly exceed this range.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.