Leadership Position: Shift Lead

Job Description

Job Description

Description:

Shift Lead
About Us

Lola’s Taco Bar is a fast-paced, flavor-forward taco bar serving up bold street tacos, fresh margaritas, cold beer, and laid-back hospitality. Located in Grosse Pointe Woods, we bring people together over craveable food and good vibes. We’re looking for a hands-on, service-driven leader to help guide our team and keep operations running smoothly from open to close.

Position Overview

As a Shift Lead , you’ll oversee both front-of-house and back-of-house operations during your shift. You’ll be responsible for leading the team, maintaining high service and food quality standards, and ensuring that the guest experience is consistently positive. This is a key leadership role for someone who’s comfortable jumping in wherever needed, solving problems on the fly, and keeping the energy high in both guest-facing and kitchen areas.

Key Responsibilities

• Supervise all FOH and BOH activity during shifts
• Lead pre-shift meetings, assign roles, and ensure team readiness
• Provide hands-on support at the counter, expo, kitchen line, and dish station as needed
• Ensure food is prepped, cooked, and served to standard and on time
• Monitor alcohol service and compliance, including ID verification
• Oversee cleanliness, organization, and food safety in all areas
• Communicate inventory needs and shift issues to management
• Coach and support team members to maintain a positive and productive work environment
• Handle guest concerns quickly and professionally
• Lock up and complete end-of-shift reporting when closing

*similar to roles such as Supervisor, Lead Supervisor, Key holder, Shift Manager

Requirements: Qualifications

• Must be 17+ and eligible to serve alcohol in Michigan
• Previous experience in a supervisory or team lead role in a restaurant setting
• Strong understanding of both FOH and BOH operations
• Comfortable managing staff, guest service, and kitchen flow simultaneously
• ServSafe and Alcohol Server Certification (or willingness to obtain)
• Excellent communicator, problem solver, and team motivator
• Dependable, organized, and detail-oriented

Perks

• Competitive hourly wage plus tips (average $8+ / hour in tips)
• Flexible scheduling
• Free shift meals and employee discounts
• Leadership development and growth opportunities
• A fun, collaborative work culture