Operations Director

Join Our Team as a Director of Operations!As a Director of Operations, you will play a key role in leading our team and driving the success of Chick-fil-A Ontario-Mansfield. This dynamic position gives you the opportunity to oversee a significant area of our business, such as Front of House, Back of House, or Catering. You will develop leaders, strengthen systems, and ensure operational excellence while helping us make every interaction an opportunity to Care, Encourage, and Inspire.Key Responsibilities:Lead and manage the daily operations of an assigned area, such as Front of House, Back of House, or CateringDevelop, coach, and support leaders and Team Members within your area of responsibilityCreate and implement effective systems and processes that improve performance and support restaurant growthEstablish clear goals, monitor results, and take ownership of operational outcomesMaintain high standards for food safety, quality, cleanliness, speed, and guest experienceWork alongside the team in restaurant operations while providing hands-on leadershipCollaborate with the Operator and leadership team to align strategies with the restaurant's goalsHelp cultivate a positive, people-focused culture rooted in teamwork, growth, and exceptional careRequired Skills & Qualifications:Three or more years of business or leadership experience (Preferred but not required)Restaurant, hospitality, or food-service leadership experience is highly preferred but not requiredBachelor's degree or higher is preferred but not requiredStrong leadership, communication, and relationship-building abilitiesExcellent organizational, problem-solving, and decision-making skillsSelf-motivated with the initiative to take ownership and follow throughAbility to lead effectively in a fast-paced, team-oriented environmentCommitment to embodying our core values of Ownership, Excellence, Intentionality, Growth, Humility, Optimism, and being Guest ObsessedWhy You'll Love Working Here:Positive, people-focused culture promoting teamwork and leadership growthOpportunity to lead large teamsHands-on experience developing people, improving systems, and driving measurable resultsOpportunity to make a meaningful impact in Richland County and beyondFree food every shiftComprehensive benefits including paid time off, health, dental, and vision insuranceFlexible schedule to support work-life balanceEmployee discounts and opportunities for continued personal and professional developmentLocation: Chick-fil-A Ontario-Mansfield897 N. Lexington-Springmill RoadMansfield, OH 44906Work Schedule10 hour shift12 hour shift8 hour shiftWeekend availabilityHolidaysBenefitsFlexible schedulePaid time offHealth insuranceDental insuranceVision insuranceEmployee discountPaid trainingReferral program